PAID FOR FRIDGE AND DELIVERY AT MAKRO WOODMEAD - THAT WAS SOLD TO ME UNDER FALSE PRETENSE

<p>I went to Makro Woodmead on Sunday 10 June to purchase a Defy Fridge with Water Dispenser that was on special, the fridge was out of stock however the sales man advised that the store would be receiving stock on Wednesday and they would deliver the fridge to me by Wednesday 14 June</p> <p>I paid in store for the fridge and the delivery costs</p> <p>By Wednesday I did not hear back from anyone at MAkro Woodmead</p> <p>I had to make several phone clalls for over an hour to get someone to help me, only to be told that the fridge has been discontinued, the sales man should have informed me of this, Makro was sitting with my money for a week, with no intention of ordering or delivering or even informing me that they took my money for a discontinued Fridge and had no decency and courtesy to inform me that the fridge was discontinued,</p> <p>Now I am told that I need to pay a difference to buy another fridge because they cannot arrange the fridge that I originally paid for, and I had paid for delivery costs aswell. It is unfair that I now need to pay in for another fridge when I was sold this fridge under false pretense</p> <p>I am extremely dissapointed in this unacceptable service and the incompetence of the staff to sell me a fridge from a discontinued line of stock under the false pretense that the fridge would be delivered to me by Wednesday</p> <p>Makro Is still sitting with my money and it's been a week for which I have nothing to show except frustrations and disappointment and Anger.</p> <p>I have made several attempts to contact the manager Koobus and left several messages but have not had any luck</p> <p>It is not my job as a customer to be running after the store to resolve an issue for goods that I had paid for when the store messed up by selling me an item tht was discontinued in the first place</p> <p>PleAse urgently help me resolve this issue or advise how best I can escalate</p> <p>After this experience I will never set foot in another Makro store ever again- I am painfully disappointed in the incompetence, bad customer service and lack of concern for the wellbeing of your customers</p> <p>I could hAve taken that money to house and home or Game me had a fridge and had my issues resolved by now. Coming to Makro was by far by biggest mistake</p> <p> </p>