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naz B
1 reviews | Active since May 2009
12 May 2026, 12:54
Paid for extended warrenty, instead receive no service....
Highly disspointed... Appliance under extend warrenty, 2 weeks later still no response from makro... Keeps saying its escalated but nothing comes of it... Refuses to call supervisor to phone, leaves you on hold and no customer service...
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naz B's updateReviewer Update
12 May 2026, 14:33I have received a call ans the same reply from Makro (we have escalated it to the extended warrenty team) from the 28th of April... This continued reply continues to showcase makros poor swrvice and disregard for its customers...
As I've stated above saying its escalated for 2 weeks and continueing to do so with no actual developement is proof of Makros poor service...
When consumers pay for extended warrenty we did not know that this means you will be ignored that what that means is you paying to be ignored and not receive any service....
I was contacted by Makros social media team with the same excuse , we have escalated your query and will be in touch within a day...
Which has been makros service and response since the 28th therefore until there is actually some progress this blanket statement does not equal matter resolved or better service ...
As I've stated above saying its escalated for 2 weeks and continueing to do so with no actual developement is proof of Makros poor service...
When consumers pay for extended warrenty we did not know that this means you will be ignored that what that means is you paying to be ignored and not receive any service....
I was contacted by Makros social media team with the same excuse , we have escalated your query and will be in touch within a day...
Which has been makros service and response since the 28th therefore until there is actually some progress this blanket statement does not equal matter resolved or better service ...
nB
naz B's update12 May 2026, 14:33
Reviewer Update
I have received a call ans the same reply from Makro (we have escalated it to the extended warrenty team) from the 28th of April... This continued reply continues to showcase makros poor swrvice and disregard for its customers...
As I've stated above saying its escalated for 2 weeks and continueing to do so with no actual developement is proof of Makros poor service...
When consumers pay for extended warrenty we did not know that this means you will be ignored that what that means is you paying to be ignored and not receive any service....
I was contacted by Makros social media team with the same excuse , we have escalated your query and will be in touch within a day...
Which has been makros service and response since the 28th therefore until there is actually some progress this blanket statement does not equal matter resolved or better service ...
As I've stated above saying its escalated for 2 weeks and continueing to do so with no actual developement is proof of Makros poor service...
When consumers pay for extended warrenty we did not know that this means you will be ignored that what that means is you paying to be ignored and not receive any service....
I was contacted by Makros social media team with the same excuse , we have escalated your query and will be in touch within a day...
Which has been makros service and response since the 28th therefore until there is actually some progress this blanket statement does not equal matter resolved or better service ...