Paid for 72 Rolls, Received 24 – No Resolution Since End of May

Item: Makro
Rating: 1
Author: Bianca K

Zero stars I placed an order with Makro at the end of May through Payflex for 4 packs of 18 toilet paper rolls (total: 72 rolls).

What I received instead was 6 packs of 4 rolls – only 24 rolls.

I have emailed several times and even spoke to a consultant who promised the issue would be resolved. It's now been over a week and I’ve received no response or resolution.

I want to make it clear: I will not return the items as they are needed in my household. I either expect the balance of what I paid for to be delivered, or a full refund issued.

This delay and lack of response is unacceptable. Payflex is still deducting payments and I feel taken advantage of. If this is not resolved immediately, I will escalate this to every available consumer protection platform.

Helpful (0)

Replies (4)

Bianca K's updateReviewer Update

13 Jun 2025, 18:33

and still waiting

Bianca K's update13 Jun 2025, 18:33

Reviewer Update

and still waiting

Bianca K's updateReviewer Update

14 Jun 2025, 08:33

I'm done waiting now its going on 3 weeks I'm done i want my money in my account within the hour or I'm taking further steps I'm done waiting Makro will never get business rom me ever again. and no i don't want excuses of we are working on tit you have been working on it for almost 3 weeks my money in my account within the hour !! or I'm taking this further

Bianca K's update14 Jun 2025, 08:33

Reviewer Update

Bianca K's updateReviewer Update

18 Jun 2025, 08:12

I have given more than enough time for this matter to be resolved. It’s now been almost a month since I was told, “we are on it,” yet I’ve received no feedback and no refund.

At this point, I’m extremely disappointed. It’s clear that customer satisfaction is not a priority — only the money you can take from customers without delivering proper service.

Makro has lost me as a customer, and I will be sharing my experience on every platform available. Customers deserve to be treated with respect and urgency, and this entire process has been unacceptable. and i don't want apologies and excuses I'm done

Bianca K's update18 Jun 2025, 08:12

Reviewer Update

I have given more than enough time for this matter to be resolved. It’s now been almost a month since I was told, “we are on it,” yet I’ve received no feedback and no refund.

At this point, I’m extremely disappointed. It’s clear that customer satisfaction is not a priority — only the money you can take from customers without delivering proper service.

Bianca K's updateReviewer Update

18 Jun 2025, 14:42

You keep escalating but nothing is happening

Bianca K's update18 Jun 2025, 14:42

Reviewer Update

You keep escalating but nothing is happening