Paid and no delivery

Please help me understand the below.

I contacted Wonderboom Makro regarding my order I have been waiting 2 weeks for and I was told that there is no stock.

Ok now....??????

I placed my order today 2 weeks ago. Which means I made my order and payed on the Wednesday. Black Friday was 2 days later. When I made my order and received confirmation that you had received my payment then why on earth would you not put my order one side???? Why have my order I payed for on the shelf???

I see this as theft. You have my money and I dont have my products I ordered??

Do you call this good customer service? Yes you sent me an email that there is a delay. That was a week ago?? We going on 2 weeks. Get back to me or I will take further action!!