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Shane N
1 reviews | Active since Nov 2023
15 Aug 2024, 10:32
Package opened when ordered online from makro
Please be very careful when buying of the makro online platform, I purchased a TV and when the courier company delivered it the box was open and resealed with clear tape, and the courier guy said he had to open it to test it, when is opening a package to test become a thing? He even said I can call makro to confirm so when I called the next day they said no courier company had permission to open the package.. So I'm still waiting for a replacement tv or even a phone call explaining what happened... This was my first ever online purchase from makro and it will be my last.
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Replies (2)
Makro's replyOfficial
15 Aug 2024, 11:58Good day Shane,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply15 Aug 2024, 11:58
Official
Good day Shane,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
SN
Shane N's updateReviewer Update
17 Aug 2024, 04:18After alerting makro via hello peter.. Still nothing.. No phone call... No solution... Nothing.. Makro only cares if you payed... We'll I paid for a TV that was opened by the courier company "wamdrop" and Noone cares...
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Shane N's update17 Aug 2024, 04:18
Reviewer Update
After alerting makro via hello peter.. Still nothing.. No phone call... No solution... Nothing.. Makro only cares if you payed... We'll I paid for a TV that was opened by the courier company "wamdrop" and Noone cares...