Package delivery nearing 3 months overdue!

Online delivery service is the worst!!! I have been waiting for delivery since the package was packed on the 30th of April 2020. I bought a couple of things from Makro online back in April. The order was split into 2. I have received the first part of the order and I am still waiting for the second part of the order.

I have called multiple times and I am always told that the matter has been escalated to the online store manager and that my query would be attended soon enough. The consultants also show some form of remorse, saying "The package is passed its turnover time" and best believe nothing happens. I have sent countless emails and now they have blocked me from sending any more.

Seeing that the delivery is null, I asked if I could collect my package. The consultant said a request had been logged. I still did not get any communication about my package.

I called again on the 25th of June and Katlego Mokoatle sent me an email on the 26th of June 2020 assuring me that something will be done and still I have not received any communication of any sort.

Today is the 3rd of July, I am still in the dark regarding my package. I am thinking of taking legal action. I have been given the go around for too long!

*In-between that same time frame, I have ordered 2 items from Take-a-lot in separate baskets, the packages have arrived! Makro is dissapointing