ZK
Zamantungwa K
1 reviews | Active since Feb 2026
24 Feb 2026, 10:41
Overdue Refund & Incorrect Collection Date
I ordered a couch from Makro, which was delivered damaged. I logged a return, approved on 03 February 2026. Collection was delayed on Makro’s side and I had to call multiple times before the parcel was finally collected on 07 February 2026.
Following up with Value Express, I was told the parcel was not captured in their system. After several calls, I was informed it was couriered to the supplier on 09 February. Despite this, on 13 February, I received an email saying the return was rejected due to “collection failure,” which was clearly incorrect. My profile now incorrectly shows a collection date of 18 February 2026.
I am now being told the refund status is “under investigation” with no proper explanation or proactive communication. According to Makro’s refund policy, refunds should be processed within 7–14 working days. A delay due to internal system errors is unacceptable.
The communication between Makro, the courier and their resellers is poor. Every time I call, I am told the matter will be escalated, yet I receive no progressive feedback, I just want refund this back and forth is frustrating.
Helpful (0)
Replies (7)0
Replies (7)
Makro's replyOfficial
25 Feb 2026, 11:09Hi Zamantungwa,
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
Makro's reply25 Feb 2026, 11:09
Official
Hi Zamantungwa,
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
ZK
Zamantungwa K's updateReviewer Update
25 Feb 2026, 11:47Good day
Order number: OD***
Tracking ID: MP***
Email reference: #2F2NR
#2GLSF
Regards
Zama.
Order number: OD***
Tracking ID: MP***
Email reference: #2F2NR
#2GLSF
Regards
Zama.
ZK
Zamantungwa K's update25 Feb 2026, 11:47
Reviewer Update
Good day
Order number: OD***
Tracking ID: MP***
Email reference: #2F2NR
#2GLSF
Regards
Zama.
Order number: OD***
Tracking ID: MP***
Email reference: #2F2NR
#2GLSF
Regards
Zama.
Makro's replyOfficial
27 Feb 2026, 09:21 Hi Zamantungwa,
We apologize for the delay of your return request.
The returns team is currently following up regarding your returned product.
The team will provide you with feedback as soon as it is received.
We are truly sorry for the delay and inconvenience caused.
Regards,
Makro social media team.
We apologize for the delay of your return request.
The returns team is currently following up regarding your returned product.
The team will provide you with feedback as soon as it is received.
We are truly sorry for the delay and inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply27 Feb 2026, 09:21
Official
Hi Zamantungwa,
We apologize for the delay of your return request.
The returns team is currently following up regarding your returned product.
The team will provide you with feedback as soon as it is received.
We are truly sorry for the delay and inconvenience caused.
Regards,
Makro social media team.
We apologize for the delay of your return request.
The returns team is currently following up regarding your returned product.
The team will provide you with feedback as soon as it is received.
We are truly sorry for the delay and inconvenience caused.
Regards,
Makro social media team.
Best regards,
ZK
Zamantungwa K's updateReviewer Update
02 Mar 2026, 13:12Good Day
How long does your investigation take I’ve been waiting for two weeks I’m honestly running out of patience because there is no tangible feedback?
What’s difficult with refunding me my money because I’ve returned your couches I cannot wait forever. You will deal with your problems internally later.
Regards
Zamantungwa.
How long does your investigation take I’ve been waiting for two weeks I’m honestly running out of patience because there is no tangible feedback?
What’s difficult with refunding me my money because I’ve returned your couches I cannot wait forever. You will deal with your problems internally later.
Regards
Zamantungwa.
ZK
Zamantungwa K's update02 Mar 2026, 13:12
Reviewer Update
Good Day
How long does your investigation take I’ve been waiting for two weeks I’m honestly running out of patience because there is no tangible feedback?
What’s difficult with refunding me my money because I’ve returned your couches I cannot wait forever. You will deal with your problems internally later.
Regards
Zamantungwa.
How long does your investigation take I’ve been waiting for two weeks I’m honestly running out of patience because there is no tangible feedback?
What’s difficult with refunding me my money because I’ve returned your couches I cannot wait forever. You will deal with your problems internally later.
Regards
Zamantungwa.
Makro's replyOfficial
04 Mar 2026, 12:32Hi Zamantungwa,
Please note that the team is still in the process of opening a claim to initiate your refund.
We sincerely apologize for the delay and understand the inconvenience this has caused.
Rest assured, we are actively following up and will provide you with an update as soon as further feedback is available.
Kind regards,
Makro Social Media
Please note that the team is still in the process of opening a claim to initiate your refund.
We sincerely apologize for the delay and understand the inconvenience this has caused.
Rest assured, we are actively following up and will provide you with an update as soon as further feedback is available.
Kind regards,
Makro Social Media
Best regards,
Makro's reply04 Mar 2026, 12:32
Official
Hi Zamantungwa,
Please note that the team is still in the process of opening a claim to initiate your refund.
We sincerely apologize for the delay and understand the inconvenience this has caused.
Rest assured, we are actively following up and will provide you with an update as soon as further feedback is available.
Kind regards,
Makro Social Media
Please note that the team is still in the process of opening a claim to initiate your refund.
We sincerely apologize for the delay and understand the inconvenience this has caused.
Rest assured, we are actively following up and will provide you with an update as soon as further feedback is available.
Kind regards,
Makro Social Media
Best regards,
ZK
Zamantungwa K's updateReviewer Update
06 Mar 2026, 10:22Good Day,I received my refund. However, I would like to express my deep disappointment with the overall experience I had with Makro regarding this order.
Unfortunately, this process has been extremely frustrating and emotionally draining. From receiving couches that were already damaged to the long delays and lack of clear assistance when trying to arrange the collection, it is so sad to get such poor service and unprofessionalism from a big brand like Makro.
As a result of this experience, you have lost me as a customer I will no longer be purchasing from your online store.
I strongly recommend Makro to review the courier company used for deliveries and collections. The service provided by the courier was poor, deliveries were delayed, and the communication from their staff was unprofessional and unhelpful when contacted. I have also noticed similar complaints in online reviews, and social media which suggests this may be an ongoing issue.
I hope Makro will take this feedback seriously and work toward improving its online shopping and delivery service so that other customers do not have to go through a similar experience.
Regards
Zama.
Unfortunately, this process has been extremely frustrating and emotionally draining. From receiving couches that were already damaged to the long delays and lack of clear assistance when trying to arrange the collection, it is so sad to get such poor service and unprofessionalism from a big brand like Makro.
As a result of this experience, you have lost me as a customer I will no longer be purchasing from your online store.
I strongly recommend Makro to review the courier company used for deliveries and collections. The service provided by the courier was poor, deliveries were delayed, and the communication from their staff was unprofessional and unhelpful when contacted. I have also noticed similar complaints in online reviews, and social media which suggests this may be an ongoing issue.
I hope Makro will take this feedback seriously and work toward improving its online shopping and delivery service so that other customers do not have to go through a similar experience.
Regards
Zama.
ZK
Zamantungwa K's update06 Mar 2026, 10:22
Reviewer Update
Good Day,I received my refund. However, I would like to express my deep disappointment with the overall experience I had with Makro regarding this order.
Unfortunately, this process has been extremely frustrating and emotionally draining. From receiving couches that were already damaged to the long delays and lack of clear assistance when trying to arrange the collection, it is so sad to get such poor service and unprofessionalism from a big brand like Makro.
As a result of this experience, you have lost me as a customer I will no longer be purchasing from your online store.
I strongly recommend Makro to review the courier company used for deliveries and collections. The service provided by the courier was poor, deliveries were delayed, and the communication from their staff was unprofessional and unhelpful when contacted. I have also noticed similar complaints in online reviews, and social media which suggests this may be an ongoing issue.
I hope Makro will take this feedback seriously and work toward improving its online shopping and delivery service so that other customers do not have to go through a similar experience.
Regards
Zama.
Unfortunately, this process has been extremely frustrating and emotionally draining. From receiving couches that were already damaged to the long delays and lack of clear assistance when trying to arrange the collection, it is so sad to get such poor service and unprofessionalism from a big brand like Makro.
As a result of this experience, you have lost me as a customer I will no longer be purchasing from your online store.
I strongly recommend Makro to review the courier company used for deliveries and collections. The service provided by the courier was poor, deliveries were delayed, and the communication from their staff was unprofessional and unhelpful when contacted. I have also noticed similar complaints in online reviews, and social media which suggests this may be an ongoing issue.
I hope Makro will take this feedback seriously and work toward improving its online shopping and delivery service so that other customers do not have to go through a similar experience.
Regards
Zama.
Makro's replyOfficial
09 Mar 2026, 11:46Good Day Zama,
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration and disappointment you experienced, from the damaged couches to the delays and communication challenges.
This is not the level of service we strive to provide.We value your input and will use it to improve our processes so future customers do not face similar issues.
We regret that this experience has led you to stop shopping with us, but we appreciate the time you took to share your concerns.
Kind regards,
Makro Social Media Team
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration and disappointment you experienced, from the damaged couches to the delays and communication challenges.
This is not the level of service we strive to provide.We value your input and will use it to improve our processes so future customers do not face similar issues.
We regret that this experience has led you to stop shopping with us, but we appreciate the time you took to share your concerns.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply09 Mar 2026, 11:46
Official
Good Day Zama,
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration and disappointment you experienced, from the damaged couches to the delays and communication challenges.
This is not the level of service we strive to provide.We value your input and will use it to improve our processes so future customers do not face similar issues.
We regret that this experience has led you to stop shopping with us, but we appreciate the time you took to share your concerns.
Kind regards,
Makro Social Media Team
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration and disappointment you experienced, from the damaged couches to the delays and communication challenges.
This is not the level of service we strive to provide.We value your input and will use it to improve our processes so future customers do not face similar issues.
We regret that this experience has led you to stop shopping with us, but we appreciate the time you took to share your concerns.
Kind regards,
Makro Social Media Team
Best regards,