Overdue product delivery!

My issue is still not resolved more than 3 months later. The company is trying to resolve it how it suits them, not the customer, that is, they want to reimburse the money instead of giving the customer the product, which does not help me as a customer since the product now costs more than it did when I initially placed the order. The attitude of the agent assigned to my issue is also very bad, always responding with this automatic email response; "Thank you for your review on our HelloPeter platform, and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Please confirm that we can go ahead and refund this either by EFT. Refunds are processed within 5-7 working days."

In the meantime another Makro agent claims the refund has been processed therefore the matter is out of their hands.

Clearly this matter is not being treated with the urgency and priority that it deserves, total disregard for my time and the inconvenience caused.

Highly disappointed in Makro.