1 reviews | Active since Sept 2026
OVERDUE ORDER AND FAILURE TO PROVIDE DELIVERY UPDATE
I am writing to lodge a formal complaint regarding my order, which was scheduled for delivery on **31 August 2026** and has still not been delivered.
The situation has become extremely frustrating and unacceptable. When I initially contacted Makro regarding the missed delivery, my call was placed on hold and I never received any follow-up or feedback.
On **3 September 2026**, I managed to contact the store directly and spoke to **Noxolo**, who advised me that my order would either be delivered that same day or on **4 September 2026**. I re**** on this information, yet today I have still received **no delivery, no courier details, no tracking update and no communication whatsoever**.
This is particularly concerning because the order contains **daily essential items** that my household needed. Due to the failure to deliver my order as promised, I have already had to purchase some of these essentials again, resulting in an unexpected and unnecessary additional expense.
I find it completely unacceptable that I have had to repeatedly contact Makro simply to obtain information about an order that should have already been delivered. The lack of communication and failure to honour the delivery commitments provided to me is extremely disappointing.
I am therefore requesting that this matter be **urgently escalated to a supervisor/manager** and that I receive, in writing:
1. The current exact status and location of my order. 2. The name and contact details of the courier responsible for the delivery. 3. A confirmed delivery date and time. 4. A clear explanation for why the original delivery date of 31 August was missed. 5. An explanation as to why I was promised delivery on 3 or 4 September but received no further communication. 6. Appropriate consideration of compensation for the inconvenience and additional expenses caused by this failure to deliver.
I have been more than patient and have given Makro several opportunities to resolve this matter. I should not have to continuously follow up on an order that was already overdue.
Please treat this as a **formal complaint and urgent escalation**. I expect a proper response and a concrete resolution, rather than another generic response asking me to wait.
I look forward to receiving an immediate update.
Thank you for contacting us.
I'm sorry for the service you've received and the experience you're having with us.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and we'll revert with feedback.
Kind regards,
The Makro Team
Thank you for contacting us.
I'm sorry for the service you've received and the experience you're having with us.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and we'll revert with feedback.
Kind regards,
The Makro Team
I was then advised on 3 September 2026 by Noxolo that my order would be delivered either that day or today, 4 September 2026. It is now 4 September and I have still received no courier details, no tracking information, no delivery confirmation and no clear update on where my order is.This is extremely frustrating and unacceptable.I specifically need this order TODAY. These are essential items, and because Makro failed to deliver when promised, I have already had to spend additional money purchasing some of the essentials elsewhere. I cannot continue waiting indefinitely while receiving generic responses.
Please do not simply advise me that you will “revert with feedback.” I have already been waiting several days and have been given previous delivery commitments that were not honoured.I expect Makro to take ownership of this matter and provide me with a definite solution today.If my order cannot be delivered today, I require a clear explanation as to why and what immediate resolution Makro is prepared to offer, including cancellation/refund and consideration of the additional costs and inconvenience I have incurred as a result of the failed delivery.I look forward to your urgent response and confirmation of delivery today.Kind regards,Nonhlanhla Ndlovu
I was then advised on 3 September 2026 by Noxolo that my order would be delivered either that day or today, 4 September 2026. It is now 4 September and I have still received no courier details, no tracking information, no delivery confirmation and no clear update on where my order is.This is extremely frustrating and unacceptable.I specifically need this order TODAY. These are essential items, and because Makro failed to deliver when promised, I have already had to spend additional money purchasing some of the essentials elsewhere. I cannot continue waiting indefinitely while receiving generic responses.
Please do not simply advise me that you will “revert with feedback.” I have already been waiting several days and have been given previous delivery commitments that were not honoured.I expect Makro to take ownership of this matter and provide me with a definite solution today.If my order cannot be delivered today, I require a clear explanation as to why and what immediate resolution Makro is prepared to offer, including cancellation/refund and consideration of the additional costs and inconvenience I have incurred as a result of the failed delivery.I look forward to your urgent response and confirmation of delivery today.Kind regards,Nonhlanhla Ndlovu
Kindly be advised that we have escalated your query off to the relevant team to assist you accordingly and we are waiting for an update.
We will contact you as soon as we have an update.
Kind regards,
The Makro Team
Kindly be advised that we have escalated your query off to the relevant team to assist you accordingly and we are waiting for an update.
We will contact you as soon as we have an update.
Kind regards,
The Makro Team