ZS
Zenobia S

1 reviews | Active since May 2015

02 Oct 2017, 10:54

Overcharging constantly

I went to Makro Wonderboom for a credit on an A/C unit that they overcharged me for, promo price was R 3999.00 and I was charged R4499.00. On the day I went back to the store to get my credit I bought Saving Blades. Promo price on the shelf R 390 odd rand, Price on my slip, R 449.00. That is not all, when I was at the branch there were 3 other people in line waiting with the same complaint. I spoke to a colleague of mine, and the same happened to him at the same branch. I wonder how many people they overcharge and never get complaints about because it's just to much of a hassle to complain.

Makro, don't you think it's time to take a look at your system?

0
Replies (2)
Makro
Makro's reply04 Oct 2017, 14:14
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Best regards,

Makro
Makro's reply18 Dec 2017, 12:02
Official

Good day,

I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,