SL
Samantha L

1 reviews | Active since May 2016

01 May 2017, 12:19

Overcharged - Wrong bar codes

<p>I was at Makro Meadowdale/Germiston on 28/04. As I walkd in the entrance I saw a display of Everfresh Long life milk on my left stating 2 x 6L packs for R120. I didn't need milk but the price was good so I took 2 x packs of full cream milk. Having a few items and it being very busy I didn't see all items going through till and only when I got home and looked at my slip did I realise that I was charged R75 for each milk meaning I overpaid by R30. This might not be a lot for people but the advertised price should have been on the system and the hassle of having to drive all the way back there to sort it out etc. the petrol, time is just NOT worth it. However as a customer I am angry that this happened in the first place. Specials and bar codes should match!!!! Basic consumer principles.</p>

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Replies (2)
Makro
Makro's reply02 May 2017, 13:35
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Best regards,

SL
Samantha L's update04 May 2017, 13:25
Reviewer Update

Thank you for calling me Vusi and letting me know what caused the problem - much appreciated.