MS
Mandisa S
1 reviews | Active since Jun 2020
25 Nov 2020, 13:53
Overcharged on Promo items
Makro Liquor is currently running a "promotion" it's all over their catalogue and even on the shelves but to my surprise , I took the Belgravia bottle,6pack and hall and Bradley's tonic pack (combo) which was advertised as R250 valid till December but I paid R273 for it , I had the exact amount because I knew the promo was still on but I got a big surprise at the till point , this was in Amanzimtoti at 11:52
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Replies (4)0
Replies (4)
Makro's replyOfficial
25 Nov 2020, 16:09Good day Mandisa,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply25 Nov 2020, 16:09
Official
Good day Mandisa,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
MS
Mandisa S's updateReviewer Update
27 Nov 2020, 06:22Still waiting...
MS
Mandisa S's update27 Nov 2020, 06:22
Reviewer Update
Still waiting...
MS
Mandisa S's updateReviewer Update
30 Nov 2020, 07:465 days later I'm still waiting for a proper response from Makro ... Just shows how *********** they are , so it takes 5 days to "Liase with senior management" wow .. just WOW
MS
Mandisa S's update30 Nov 2020, 07:46
Reviewer Update
5 days later I'm still waiting for a proper response from Makro ... Just shows how *********** they are , so it takes 5 days to "Liase with senior management" wow .. just WOW
MS
Mandisa S's updateReviewer Update
08 Dec 2020, 15:3113 days later I'm still waiting for Makro to "liase with senior management" regarding my issue wow
This just shows how important customer service is to them , they liked and said they've been trying to contact me , my phone has never been off , I even gave them my number again but still nothing has been done and clearly they aren't willing to do anything about this ... Such pathetic service from such a Huge company ... Extremely disappointed.
This just shows how important customer service is to them , they liked and said they've been trying to contact me , my phone has never been off , I even gave them my number again but still nothing has been done and clearly they aren't willing to do anything about this ... Such pathetic service from such a Huge company ... Extremely disappointed.
MS
Mandisa S's update08 Dec 2020, 15:31
Reviewer Update
13 days later I'm still waiting for Makro to "liase with senior management" regarding my issue wow
This just shows how important customer service is to them , they liked and said they've been trying to contact me , my phone has never been off , I even gave them my number again but still nothing has been done and clearly they aren't willing to do anything about this ... Such pathetic service from such a Huge company ... Extremely disappointed.
This just shows how important customer service is to them , they liked and said they've been trying to contact me , my phone has never been off , I even gave them my number again but still nothing has been done and clearly they aren't willing to do anything about this ... Such pathetic service from such a Huge company ... Extremely disappointed.