LS
LESLIE S
1 reviews | Active since Oct 2023
08 Apr 2025, 08:42
Overcharged items- No After Sales Support
I ordered a "more4less" item online and when I paid it i realised that I was charged incorrectly. I have been following this up since the day of purchase of 24 March 2024 and had no feedback yet. I keep on phoning and the agents confirmed the mistake and said it will be rectified and up to npw NOTHING has happened. I even logged a complain and got a reference number and still nothing. Agents I spoke to are: Mandla Linda Amanda (Amanzimtoti branch)
I didreceive an invoice after the purchase showing the correct amount charged, but no refund, communication, feedback. It was me calling them spending long times holding on whilst on my cellphone which just added to the cost and frustration.
Helpful (0)
Replies (9)0
Replies (9)LS
LESLIE S's updateReviewer Update
14 Apr 2025, 12:12Hi
Staff from Makro (Online emails) keep on sending me emails, I respond but nobody is addressing my complaint or are rectifying the problem.
Every time I am getting an automated email with a new reference number. Let's see how many reference numbers I can get before this is resolved.
HGEM
KL2U
KKU5 ( Xavier Bridgens )
My Number is ********** should somebody be interested to actually try and resolve this matter.
Staff from Makro (Online emails) keep on sending me emails, I respond but nobody is addressing my complaint or are rectifying the problem.
Every time I am getting an automated email with a new reference number. Let's see how many reference numbers I can get before this is resolved.
HGEM
KL2U
KKU5 ( Xavier Bridgens )
My Number is ********** should somebody be interested to actually try and resolve this matter.
LS
LESLIE S's update14 Apr 2025, 12:12
Reviewer Update
Hi
Staff from Makro (Online emails) keep on sending me emails, I respond but nobody is addressing my complaint or are rectifying the problem.
Every time I am getting an automated email with a new reference number. Let's see how many reference numbers I can get before this is resolved.
HGEM
KL2U
KKU5 ( Xavier Bridgens )
My Number is ********** should somebody be interested to actually try and resolve this matter.
Staff from Makro (Online emails) keep on sending me emails, I respond but nobody is addressing my complaint or are rectifying the problem.
Every time I am getting an automated email with a new reference number. Let's see how many reference numbers I can get before this is resolved.
HGEM
KL2U
KKU5 ( Xavier Bridgens )
My Number is ********** should somebody be interested to actually try and resolve this matter.
LS
LESLIE S's updateReviewer Update
23 Apr 2025, 09:14Hi
I reported this problem on 8 April 2025and it is still not resolved. It is now 23 April 2025
Everybody is saying that it is with the relevant department and feedback will be given.
When will this be eventually done, if ever??
I reported this problem on 8 April 2025and it is still not resolved. It is now 23 April 2025
Everybody is saying that it is with the relevant department and feedback will be given.
When will this be eventually done, if ever??
LS
LESLIE S's update23 Apr 2025, 09:14
Reviewer Update
Hi
I reported this problem on 8 April 2025and it is still not resolved. It is now 23 April 2025
Everybody is saying that it is with the relevant department and feedback will be given.
When will this be eventually done, if ever??
I reported this problem on 8 April 2025and it is still not resolved. It is now 23 April 2025
Everybody is saying that it is with the relevant department and feedback will be given.
When will this be eventually done, if ever??
LS
LESLIE S's updateReviewer Update
23 Apr 2025, 09:26The first request for feedback from MAKRO was via email sent on 25 March 2025, So its almost a month and they have NOT resolved this matter.
I am pasting the comms I sent via email:
Good day Please note that after I placed my order and checked out, I noticed that I was charged R116.25 for 2 x Bakers Tennis Rusks @ R58.25 each., yet your website showed the MoreforLess product as R95.00 for both items. See attached email of confirmation of my order. I contacted your teams and spoke to Mandle and then to Linda and they indicated that it seems to me a mistake. They both indicated that they will get beck to be but neither did so. This morning I received an invoice (After I already Paid) with the rectified amount charged for the 2 items. So in essence do I know have R40 odd amount in credit. Will this be refunded to me? Please let me know Regards Les Smith
I am pasting the comms I sent via email:
Good day Please note that after I placed my order and checked out, I noticed that I was charged R116.25 for 2 x Bakers Tennis Rusks @ R58.25 each., yet your website showed the MoreforLess product as R95.00 for both items. See attached email of confirmation of my order. I contacted your teams and spoke to Mandle and then to Linda and they indicated that it seems to me a mistake. They both indicated that they will get beck to be but neither did so. This morning I received an invoice (After I already Paid) with the rectified amount charged for the 2 items. So in essence do I know have R40 odd amount in credit. Will this be refunded to me? Please let me know Regards Les Smith
LS
LESLIE S's update23 Apr 2025, 09:26
Reviewer Update
The first request for feedback from MAKRO was via email sent on 25 March 2025, So its almost a month and they have NOT resolved this matter.
I am pasting the comms I sent via email:
Good day Please note that after I placed my order and checked out, I noticed that I was charged R116.25 for 2 x Bakers Tennis Rusks @ R58.25 each., yet your website showed the MoreforLess product as R95.00 for both items. See attached email of confirmation of my order. I contacted your teams and spoke to Mandle and then to Linda and they indicated that it seems to me a mistake. They both indicated that they will get beck to be but neither did so. This morning I received an invoice (After I already Paid) with the rectified amount charged for the 2 items. So in essence do I know have R40 odd amount in credit. Will this be refunded to me? Please let me know Regards Les Smith
I am pasting the comms I sent via email:
Good day Please note that after I placed my order and checked out, I noticed that I was charged R116.25 for 2 x Bakers Tennis Rusks @ R58.25 each., yet your website showed the MoreforLess product as R95.00 for both items. See attached email of confirmation of my order. I contacted your teams and spoke to Mandle and then to Linda and they indicated that it seems to me a mistake. They both indicated that they will get beck to be but neither did so. This morning I received an invoice (After I already Paid) with the rectified amount charged for the 2 items. So in essence do I know have R40 odd amount in credit. Will this be refunded to me? Please let me know Regards Les Smith
LS
LESLIE S's updateReviewer Update
23 Apr 2025, 12:09OK AND? That is exacltly what I informed you!
So what are you doing to remedy the situatiom
So what are you doing to remedy the situatiom
LS
LESLIE S's update23 Apr 2025, 12:09
Reviewer Update
OK AND? That is exacltly what I informed you!
So what are you doing to remedy the situatiom
So what are you doing to remedy the situatiom
LS
LESLIE S's updateReviewer Update
23 Apr 2025, 17:49NOOO WAYS!!!!!!!. The invoice you sent reflects the more4less price.
Its fine, I will approach consumer ombudsman regarding my rights as per CPA.!!!
Its fine, I will approach consumer ombudsman regarding my rights as per CPA.!!!
LS
LESLIE S's update23 Apr 2025, 17:49
Reviewer Update
NOOO WAYS!!!!!!!. The invoice you sent reflects the more4less price.
Its fine, I will approach consumer ombudsman regarding my rights as per CPA.!!!
Its fine, I will approach consumer ombudsman regarding my rights as per CPA.!!!
LS
LESLIE S's updateReviewer Update
28 Apr 2025, 11:35Then why send me an invoice with the more4less price indicated???
Please do your research properly with more competent staff!
Please do your research properly with more competent staff!
LS
LESLIE S's update28 Apr 2025, 11:35
Reviewer Update
Then why send me an invoice with the more4less price indicated???
Please do your research properly with more competent staff!
Please do your research properly with more competent staff!
LS
LESLIE S's updateReviewer Update
29 Apr 2025, 11:07I did contact them and received no satifactory answer from them either.
I referred this matter to the Consumer Council of Sothe Africa for further action.
I referred this matter to the Consumer Council of Sothe Africa for further action.
LS
LESLIE S's update29 Apr 2025, 11:07
Reviewer Update
I did contact them and received no satifactory answer from them either.
I referred this matter to the Consumer Council of Sothe Africa for further action.
I referred this matter to the Consumer Council of Sothe Africa for further action.
LS
LESLIE S's updateReviewer Update
07 May 2025, 09:03I responded to the email sent on 1 May and its now a week later and AGAIN Makro is not responding.!!!
LS
LESLIE S's update07 May 2025, 09:03
Reviewer Update
I responded to the email sent on 1 May and its now a week later and AGAIN Makro is not responding.!!!
LS
LESLIE S's updateReviewer Update
12 May 2025, 10:27 MAKRO SA and MASSMART HOLDINGS LIMITED You keep on saying and stating that you have escalated this matter but Nobody is contacting me, so I am assuming that MAKRO SA and MASSMART HOLDINGS LIMITED has total disregard for their customers. 1 Phone call would have demonstrated your seriousness in attempting to resolve this matter, but no, after sales service sucks!
You further state that you " have emphasized the urgency of finding a resolution", but yet there is still no response from MAKRO SA and MASSMART HOLDINGS LIMITED
It has now been one and a half months since my purchase and complaint, and my issue has still not been resolved. Not even ONE phone call or a satisfactory response.
MAKRO SA and MASSMART HOLDINGS LIMITED - This really sucks and is unacceptable!!!!!
You further state that you " have emphasized the urgency of finding a resolution", but yet there is still no response from MAKRO SA and MASSMART HOLDINGS LIMITED
It has now been one and a half months since my purchase and complaint, and my issue has still not been resolved. Not even ONE phone call or a satisfactory response.
MAKRO SA and MASSMART HOLDINGS LIMITED - This really sucks and is unacceptable!!!!!
LS
LESLIE S's update12 May 2025, 10:27
Reviewer Update
MAKRO SA and MASSMART HOLDINGS LIMITED You keep on saying and stating that you have escalated this matter but Nobody is contacting me, so I am assuming that MAKRO SA and MASSMART HOLDINGS LIMITED has total disregard for their customers. 1 Phone call would have demonstrated your seriousness in attempting to resolve this matter, but no, after sales service sucks!
You further state that you " have emphasized the urgency of finding a resolution", but yet there is still no response from MAKRO SA and MASSMART HOLDINGS LIMITED
It has now been one and a half months since my purchase and complaint, and my issue has still not been resolved. Not even ONE phone call or a satisfactory response.
MAKRO SA and MASSMART HOLDINGS LIMITED - This really sucks and is unacceptable!!!!!
You further state that you " have emphasized the urgency of finding a resolution", but yet there is still no response from MAKRO SA and MASSMART HOLDINGS LIMITED
It has now been one and a half months since my purchase and complaint, and my issue has still not been resolved. Not even ONE phone call or a satisfactory response.
MAKRO SA and MASSMART HOLDINGS LIMITED - This really sucks and is unacceptable!!!!!