RD
Roxanne D

1 reviews | Active since Aug 2017

07 Nov 2017, 09:32

OVERCHARGED AND NOT IMPRESSED

I am from Richards Bay and when I heard there was a big Makro sale I arranged with my husband to go there and buy some stuff, we saw they had a special on their coke, fanta, sprite and tab - 6 for R60.00 what a bargain so we bought 12 among ALOT of other things, to my dismay when reviewing the slip on our trip home, I saw that none of the cokes were discounted, so instead of paying R120.00 for the cooldrinks we paid a whopping R187.70

This has broken the trust I had with Makro, and doubt I will be back - not worth the trip if they just overcharge you...

I tried getting hold of the managers email address so that I can send him copies of my slip and complain directly but his address is no where to be found....

0
Replies (3)
RD
Roxanne D's update07 Nov 2017, 09:36
Reviewer Update
I forgot to add, this compliant pertains to Makro Springfield, Durban
Makro
Makro's reply07 Nov 2017, 11:46
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Best regards,

RD
Roxanne D's update08 Nov 2017, 10:29
Reviewer Update
Hi Mbali, thank you for your response, someone from Makro Springfield has already contacted me and informed me that I misread the advert. Thank you for your prompt response.