GI
Graham I
1 reviews | Active since Oct 2010
11 Nov 2024, 12:28
Overcharge and then don’t refund….
I did an online purchase with Makro. The amount was deducted from my card and a few days later when I received it there items missing. The driver said he would sort it out. Nothing… I then received a new invoice via email with the new adjusted amount. My credit card has not been reversed for the different in price. I have phoned 3 times and each time they tell me accounts have not processed it yet and I must be patient….. why do I have to fight with Makro for my own money due to me…. I eventually got a reference number .. but still no refund….for-the balance…. This is completely unacceptable…..
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Replies (1)GI
Graham I's updateReviewer Update
05 Dec 2024, 17:48I did the purchase on 4 November, it’s now over a month and no closer to resolving the refund.
Ref number ***.
This is completely unacceptable and I will not rest till I have been refunded and told everyone on social media about my experience.
Your lack of professionalism and nonexistent customer service is astounding, considering the size of your company.
Ref number ***.
This is completely unacceptable and I will not rest till I have been refunded and told everyone on social media about my experience.
Your lack of professionalism and nonexistent customer service is astounding, considering the size of your company.
GI
Graham I's update05 Dec 2024, 17:48
Reviewer Update
I did the purchase on 4 November, it’s now over a month and no closer to resolving the refund.
Ref number ***.
This is completely unacceptable and I will not rest till I have been refunded and told everyone on social media about my experience.
Your lack of professionalism and nonexistent customer service is astounding, considering the size of your company.
Ref number ***.
This is completely unacceptable and I will not rest till I have been refunded and told everyone on social media about my experience.
Your lack of professionalism and nonexistent customer service is astounding, considering the size of your company.