Over promising and under delivering

On 30 November during Makro's Cyber Monday sale I purchased a Samsung TV and to my dismay I am still waiting for it to arrive. My experience with the online store has left me very unimpressed. After making numerous calls and sending multiple emails there has still been no resolution although they have nearly R10,000 of my money. First I was given ridiculous excuses of issues with my profile which is not my problem, then a week there was no stock due to their delays and last week I was promised delivery today only to be told that it may be at the end of the week. Can I just have a proper commitment to delivery or my money back? Massmart should be embaressed of the level of service and incomptence in their online division. I suggest that they stick to what they know and throw in the towel on online services.<br> <br>