OVER PROMISE UNDER DELIVER

I placed an order, changed the collection store from Centurion to Woodmead, as there was a message on the checkout that Centurion has no stock. I called numerous times since my order was placed 30.11.2015.<br> to date I have not received ANY assistance, lots of promises, no service.<br> I have spoken to numerous people, I only remember Roseanne & Samantha's names. I called the first time on the 4th Dec. I called last week again. I called yesterday.<br> I have called the store directly *** Macy? to follow up on my order, no answer, the switchboard keeps putting me through, no joy.<br> this order was paid for.<br> now, calling today, I am fedup, I start of being reasonable, then the call centre person asks me, even though there is supposed to be notes on the system?? if I have been informed??<br> I do not appreciate the manner I was treated. I did get aggressive I have cancelled my order. Felicia was the last person I spoke with.