Over a week for an item to be delivered

I ordered an item from Makro Online on 3 December. The order receipt says 2-5 working days for delivery. I guessed that is just to be on the safe side, but honestly if the product is in stock (as the website said), why should it take more than 2 days? On Tuesday 5 December, I login to see the status of my order. It says packaged and ready for collection. I guessed that I would have it sometime Tuesday or latest Wednesday. Wednesday passes, I check and it is still ready for collection. Thursday passes, and still ready for collection. Friday passes and you guessed it, ready for collection. I call Makro and ask them what is going on and they tell me that it will be delivered by the end of business on Friday 8 December. I was not contacted by the courier and as of Monday 11 December, I am still waiting for my delivery.

How difficult is it in today's day and age to have a product delivered from a warehouse that has stock to a city address?

I will not order from Makro again.. When I compare to Takelot or Yuppiechef, it has not taken more than 3 days for a parcel to be delivered. Im most cases it was within 24 hours.. Makro, pull up your socks, because you really have dropped the ball!