KC
Keshnee C
1 reviews | Active since Jul 2009
24 Mar 2021, 19:32
Over a month and no resolution
I logged an issue with my Sinotec tv on 23 February and to date no one has collected the tv for assessment. When I call to follow up SEVERAL times, your customer service agents say I must phone sinotec directly. This is unacceptable, manage your suppliers and get this issue resolved. Reference number ***
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
25 Mar 2021, 09:57Good day Keshnee,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply25 Mar 2021, 09:57
Official
Good day Keshnee,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
KC
Keshnee C's updateReviewer Update
25 Mar 2021, 12:55Makro Hellopeter Team you know that I can see that all you have done is copy and paste a reply to me right? That you have sent this exact message to everyone therefore a low probability that you have even read my complaint or checked up on the reference number I provided? Your lazy attempt at customer service follows through on all avenues it seems...
KC
Keshnee C's update25 Mar 2021, 12:55
Reviewer Update
Makro Hellopeter Team you know that I can see that all you have done is copy and paste a reply to me right? That you have sent this exact message to everyone therefore a low probability that you have even read my complaint or checked up on the reference number I provided? Your lazy attempt at customer service follows through on all avenues it seems...