CM
Catherine M
1 reviews | Active since Oct 2015
08 Jan 2025, 11:23
over 5000 ZAR ****** by Makro - order never delivered, money not refunded and no one at Makro cares
My online Makro order has gone missing for over 2 months (since October 2024). It was never delivered, Makro online are saying they escalated to the store and to the delivery company (Value Express). But to date NO DELIVERY & NO REFUND. I was just provided by Makro (after more than 3 weeks) with a forged delivery slip that proves nothing (no recipient name, no delivery address nor signature). If I went to a Makro store and took 5000 ZAR worth of supplies and walked out of the shop without paying for it, I would get arrested. But it seems that Makro can ***** 5000 ZAR from its customers, without any consequences! What a pathetic service!
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Replies (4)CM
Catherine M's updateReviewer Update
26 Jan 2025, 19:41If you understand my frustration and disappointment regarding this matter, the matter would not have been dragging on for over 3 months. If you understand my frustration and disappointment, then refund me for the order that was not delivered. End of the story!
CM
Catherine M's update26 Jan 2025, 19:41
Reviewer Update
If you understand my frustration and disappointment regarding this matter, the matter would not have been dragging on for over 3 months. If you understand my frustration and disappointment, then refund me for the order that was not delivered. End of the story!
CM
Catherine M's updateReviewer Update
11 Feb 2025, 17:13Any updates? It's been almost 3 months now
CM
Catherine M's update11 Feb 2025, 17:13
Reviewer Update
Any updates? It's been almost 3 months now
CM
Catherine M's updateReviewer Update
11 Mar 2025, 14:47Marko keep saying they are sorry and that they have contacted the relevant department for 5 months now. But 5 months later, still no refund. STOP SAYING YOU ARE SORRY and STOP PRETENDING you are doing anything about the issue. IF MAKRO REALLY CARED ABOUT ITS CUSTOMERS, I would have been refunded already.
CM
Catherine M's update11 Mar 2025, 14:47
Reviewer Update
Marko keep saying they are sorry and that they have contacted the relevant department for 5 months now. But 5 months later, still no refund. STOP SAYING YOU ARE SORRY and STOP PRETENDING you are doing anything about the issue. IF MAKRO REALLY CARED ABOUT ITS CUSTOMERS, I would have been refunded already.
CM
Catherine M's updateReviewer Update
15 Mar 2025, 12:08The proof of delivery sent proves nothing. It does not specify the delivery address, does not have the Sign Center stamp (they have stamps), does not specify the number of parcels delivered, does not specify the ID number or the person who received the parcels, and the name of the receiver is unknown to me or to Sign Center. This "proof of delivery" is clearly forged. Please provide a proper delivery proof with all of the above information, and also provide a copy of the investigation report which the courrier claims to have conducted
CM
Catherine M's update15 Mar 2025, 12:08
Reviewer Update
The proof of delivery sent proves nothing. It does not specify the delivery address, does not have the Sign Center stamp (they have stamps), does not specify the number of parcels delivered, does not specify the ID number or the person who received the parcels, and the name of the receiver is unknown to me or to Sign Center. This "proof of delivery" is clearly forged. Please provide a proper delivery proof with all of the above information, and also provide a copy of the investigation report which the courrier claims to have conducted