CP
Christa P
1 reviews | Active since Jun 2025
19 Jul 2025, 17:49
Over 4 months not receiving my refund
This is my second review from still not receiving my refund from a **** Stanley flask that was bought 2 March and returned and still I am not refunded, Makro contacted me, made promises but that is where it stayed. I am so disappointed in such a company that I thought was trustworthy.
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Replies (41)0
Replies (41)CP
Christa P's updateReviewer Update
22 Jul 2025, 11:01Makro, I placed 2 orders with Makro, not 2 suppliers, the fact that you use different suppliers has nothing to do with me and really after 5 months you still telling me you will find the **** Stanley that was not refunded, yes I send both back together because I send both back to Makro, trying to save you Makro unnecessary courier cost and in return all I get is empty promises.
I paid Makro, Makro need to refund me. I was on Makro’s online store, not suppliers, I’ve been very patient till now but this needs to be finalized now, Makro owe me R1200 for a item I returned, I **** product sold by Makro.
Christa
I paid Makro, Makro need to refund me. I was on Makro’s online store, not suppliers, I’ve been very patient till now but this needs to be finalized now, Makro owe me R1200 for a item I returned, I **** product sold by Makro.
Christa
CP
Christa P's update22 Jul 2025, 11:01
Reviewer Update
Makro, I placed 2 orders with Makro, not 2 suppliers, the fact that you use different suppliers has nothing to do with me and really after 5 months you still telling me you will find the **** Stanley that was not refunded, yes I send both back together because I send both back to Makro, trying to save you Makro unnecessary courier cost and in return all I get is empty promises.
I paid Makro, Makro need to refund me. I was on Makro’s online store, not suppliers, I’ve been very patient till now but this needs to be finalized now, Makro owe me R1200 for a item I returned, I **** product sold by Makro.
Christa
I paid Makro, Makro need to refund me. I was on Makro’s online store, not suppliers, I’ve been very patient till now but this needs to be finalized now, Makro owe me R1200 for a item I returned, I **** product sold by Makro.
Christa
CP
Christa P's updateReviewer Update
24 Jul 2025, 15:34Makro,
How much longer do you need than 5 months to speak to your supplier to refund me for the **** Stanley I bought from Makro online.
How much longer do you need than 5 months to speak to your supplier to refund me for the **** Stanley I bought from Makro online.
CP
Christa P's update24 Jul 2025, 15:34
Reviewer Update
Makro,
How much longer do you need than 5 months to speak to your supplier to refund me for the **** Stanley I bought from Makro online.
How much longer do you need than 5 months to speak to your supplier to refund me for the **** Stanley I bought from Makro online.
CP
Christa P's updateReviewer Update
10 Aug 2025, 11:28Makro, when will you do the refund? It is now another two weeks added to to the 4 months of waiting for a refund…
This is the worst service I have ever received.
This is the worst service I have ever received.
CP
Christa P's update10 Aug 2025, 11:28
Reviewer Update
Makro, when will you do the refund? It is now another two weeks added to to the 4 months of waiting for a refund…
This is the worst service I have ever received.
This is the worst service I have ever received.
CP
Christa P's updateReviewer Update
14 Aug 2025, 17:49Makro,
Why did my daughter get a email saying return could not be processed, you said you did located the stanley and that it will be refunded after 5 months of waiting now.
Why did my daughter get a email saying return could not be processed, you said you did located the stanley and that it will be refunded after 5 months of waiting now.
CP
Christa P's update14 Aug 2025, 17:49
Reviewer Update
Makro,
Why did my daughter get a email saying return could not be processed, you said you did located the stanley and that it will be refunded after 5 months of waiting now.
Why did my daughter get a email saying return could not be processed, you said you did located the stanley and that it will be refunded after 5 months of waiting now.
CP
Christa P's updateReviewer Update
17 Aug 2025, 14:44That was tbe same answer you gave me 27 July, it is now 17 August, how much longer for the refund for the **** stanley flask you are selling. It is now over 5 months, do you regard this as good customer service Makro?
CP
Christa P's update17 Aug 2025, 14:44
Reviewer Update
That was tbe same answer you gave me 27 July, it is now 17 August, how much longer for the refund for the **** stanley flask you are selling. It is now over 5 months, do you regard this as good customer service Makro?
CP
Christa P's updateReviewer Update
02 Sept 2025, 14:12Hi Makro, it is now over 6 months that i still wasn’t refunded for the **** stanley I returned.
Can you please prioritise this now, it is really such a bad experience so far.
Can you please prioritise this now, it is really such a bad experience so far.
CP
Christa P's update02 Sept 2025, 14:12
Reviewer Update
Hi Makro, it is now over 6 months that i still wasn’t refunded for the **** stanley I returned.
Can you please prioritise this now, it is really such a bad experience so far.
Can you please prioritise this now, it is really such a bad experience so far.
CP
Christa P's updateReviewer Update
02 Sept 2025, 16:24Makro,
You have been giving me the same apologetic message for over 6 months now with no refund, don’t you care about customers.
You have been giving me the same apologetic message for over 6 months now with no refund, don’t you care about customers.
CP
Christa P's update02 Sept 2025, 16:24
Reviewer Update
Makro,
You have been giving me the same apologetic message for over 6 months now with no refund, don’t you care about customers.
You have been giving me the same apologetic message for over 6 months now with no refund, don’t you care about customers.
CP
Christa P's updateReviewer Update
03 Sept 2025, 12:28How must i log a return if the item is at your suppliers that you said you did find it, so if i log a return, they will send a pick up for a item i already send back and your suppliers have.
CP
Christa P's update03 Sept 2025, 12:28
Reviewer Update
How must i log a return if the item is at your suppliers that you said you did find it, so if i log a return, they will send a pick up for a item i already send back and your suppliers have.
CP
Christa P's updateReviewer Update
03 Sept 2025, 15:38I’ve tried to log a return but it is not allowing me as it been 6 months that have passed.
I took screenshots if you want me to send it to you, so I don’t know what you want me to do now.
I took screenshots if you want me to send it to you, so I don’t know what you want me to do now.
CP
Christa P's update03 Sept 2025, 15:38
Reviewer Update
I’ve tried to log a return but it is not allowing me as it been 6 months that have passed.
I took screenshots if you want me to send it to you, so I don’t know what you want me to do now.
I took screenshots if you want me to send it to you, so I don’t know what you want me to do now.
CP
Christa P's updateReviewer Update
03 Sept 2025, 16:10Done
CP
Christa P's update03 Sept 2025, 16:10
Reviewer Update
Done
CP
Christa P's updateReviewer Update
04 Sept 2025, 20:51Thank you
CP
Christa P's update04 Sept 2025, 20:51
Reviewer Update
Thank you
CP
Christa P's updateReviewer Update
15 Sept 2025, 16:02Makro, still no refund received😢
CP
Christa P's update15 Sept 2025, 16:02
Reviewer Update
Makro, still no refund received😢
CP
Christa P's updateReviewer Update
29 Sept 2025, 10:16Makro, still no refund received. How much time do you still need, all I get excuses.
CP
Christa P's update29 Sept 2025, 10:16
Reviewer Update
Makro, still no refund received. How much time do you still need, all I get excuses.
CP
Christa P's updateReviewer Update
29 Sept 2025, 15:02Makro,
This has been the same answer for over a month again, it’s over 6 months now with no refund for a item you have received and selling that is not the original stanley cup. This is the worst customer service I have ever received.
This has been the same answer for over a month again, it’s over 6 months now with no refund for a item you have received and selling that is not the original stanley cup. This is the worst customer service I have ever received.
CP
Christa P's update29 Sept 2025, 15:02
Reviewer Update
Makro,
This has been the same answer for over a month again, it’s over 6 months now with no refund for a item you have received and selling that is not the original stanley cup. This is the worst customer service I have ever received.
This has been the same answer for over a month again, it’s over 6 months now with no refund for a item you have received and selling that is not the original stanley cup. This is the worst customer service I have ever received.
CP
Christa P's updateReviewer Update
07 Oct 2025, 13:36Makro, another week has passed with no refund received, do you think this is how customers should be treated. Six months passed and still waiting for R1200.
CP
Christa P's update07 Oct 2025, 13:36
Reviewer Update
Makro, another week has passed with no refund received, do you think this is how customers should be treated. Six months passed and still waiting for R1200.
CP
Christa P's updateReviewer Update
15 Oct 2025, 08:47Makro, we going now into 8 months and I’m still waiting for my refund, do you think this is how clients should be treated. You have your product so why is my refund not done.
CP
Christa P's update15 Oct 2025, 08:47
Reviewer Update
Makro, we going now into 8 months and I’m still waiting for my refund, do you think this is how clients should be treated. You have your product so why is my refund not done.
CP
Christa P's updateReviewer Update
15 Oct 2025, 08:48Makro,
Please don’t give me your normal generic answer that you are sorry for the delay and you will come back to me as soon as you have answers, just do the refund.
Please don’t give me your normal generic answer that you are sorry for the delay and you will come back to me as soon as you have answers, just do the refund.
CP
Christa P's update15 Oct 2025, 08:48
Reviewer Update
Makro,
Please don’t give me your normal generic answer that you are sorry for the delay and you will come back to me as soon as you have answers, just do the refund.
Please don’t give me your normal generic answer that you are sorry for the delay and you will come back to me as soon as you have answers, just do the refund.
CP
Christa P's updateReviewer Update
17 Oct 2025, 15:40Makro, still no refund and not even a reply
CP
Christa P's update17 Oct 2025, 15:40
Reviewer Update
Makro, still no refund and not even a reply
CP
Christa P's updateReviewer Update
20 Oct 2025, 15:20Makro, 6 months is not taking longer than usual, this is insane.
Please do your part and refund my money urgently.
Please do your part and refund my money urgently.
CP
Christa P's update20 Oct 2025, 15:20
Reviewer Update
Makro, 6 months is not taking longer than usual, this is insane.
Please do your part and refund my money urgently.
Please do your part and refund my money urgently.
CP
Christa P's updateReviewer Update
21 Oct 2025, 14:06Makro, how long must a wait? You have your knock off Stanley, sold as a original, just refund us. How difficult can it be. Waiting for feedback is all I hear from you now for over 6 months. Do the refund and then you can get feedback for how long you want. I bought a product, I paid for it, I gave it back because it was a knock off you sold for same price as original, I returned it, now you give my money back, how difficult is that to understand.
CP
Christa P's update21 Oct 2025, 14:06
Reviewer Update
Makro, how long must a wait? You have your knock off Stanley, sold as a original, just refund us. How difficult can it be. Waiting for feedback is all I hear from you now for over 6 months. Do the refund and then you can get feedback for how long you want. I bought a product, I paid for it, I gave it back because it was a knock off you sold for same price as original, I returned it, now you give my money back, how difficult is that to understand.
CP
Christa P's updateReviewer Update
22 Oct 2025, 13:12Makro,
Are you ever going to refund, why can’t you refund, surely you can make decisions and then you can get all the feedback you waiting for. Why do we get penalized with your suppliers, I bought from Makro not your suppliers, surely the supplier issues is not my problem but yours and in the meantime for longer than 6 months all you telling me is to wait you are waiting for feedback and you also said you received the returned product so why don’t you refund me. You are makro, I bought from makro.
Are you ever going to refund, why can’t you refund, surely you can make decisions and then you can get all the feedback you waiting for. Why do we get penalized with your suppliers, I bought from Makro not your suppliers, surely the supplier issues is not my problem but yours and in the meantime for longer than 6 months all you telling me is to wait you are waiting for feedback and you also said you received the returned product so why don’t you refund me. You are makro, I bought from makro.
CP
Christa P's update22 Oct 2025, 13:12
Reviewer Update
Makro,
Are you ever going to refund, why can’t you refund, surely you can make decisions and then you can get all the feedback you waiting for. Why do we get penalized with your suppliers, I bought from Makro not your suppliers, surely the supplier issues is not my problem but yours and in the meantime for longer than 6 months all you telling me is to wait you are waiting for feedback and you also said you received the returned product so why don’t you refund me. You are makro, I bought from makro.
Are you ever going to refund, why can’t you refund, surely you can make decisions and then you can get all the feedback you waiting for. Why do we get penalized with your suppliers, I bought from Makro not your suppliers, surely the supplier issues is not my problem but yours and in the meantime for longer than 6 months all you telling me is to wait you are waiting for feedback and you also said you received the returned product so why don’t you refund me. You are makro, I bought from makro.
CP
Christa P's updateReviewer Update
28 Oct 2025, 11:14What does that mean, they must just do the refund…they called us and ask if it was returned because the wrong color was send, I don’t understand how many times I have to tell the same story, do you not communicate with your suppliers, and they said nothing about when refund will be.
CP
Christa P's update28 Oct 2025, 11:14
Reviewer Update
What does that mean, they must just do the refund…they called us and ask if it was returned because the wrong color was send, I don’t understand how many times I have to tell the same story, do you not communicate with your suppliers, and they said nothing about when refund will be.
CP
Christa P's updateReviewer Update
09 Nov 2025, 22:31Hi Makro, 10 days has passed again and no refund yet
CP
Christa P's update09 Nov 2025, 22:31
Reviewer Update
Hi Makro, 10 days has passed again and no refund yet
CP
Christa P's updateReviewer Update
21 Nov 2025, 10:20Hi Makro, still no refund received…7 months waiting now
CP
Christa P's update21 Nov 2025, 10:20
Reviewer Update
Hi Makro, still no refund received…7 months waiting now
CP
Christa P's updateReviewer Update
02 Dec 2025, 12:32Hi Makro,
Still waiting for my refund. Don’t you think you should refund me and not your supplier as my purchase was to Makro not your supplier and then you get the money from them, why must I still wait, we now going into 8 months from a return that is still not refunded. Please can we put this behind us and can you refund me now. Look after your customers.
Still waiting for my refund. Don’t you think you should refund me and not your supplier as my purchase was to Makro not your supplier and then you get the money from them, why must I still wait, we now going into 8 months from a return that is still not refunded. Please can we put this behind us and can you refund me now. Look after your customers.
CP
Christa P's update02 Dec 2025, 12:32
Reviewer Update
Hi Makro,
Still waiting for my refund. Don’t you think you should refund me and not your supplier as my purchase was to Makro not your supplier and then you get the money from them, why must I still wait, we now going into 8 months from a return that is still not refunded. Please can we put this behind us and can you refund me now. Look after your customers.
Still waiting for my refund. Don’t you think you should refund me and not your supplier as my purchase was to Makro not your supplier and then you get the money from them, why must I still wait, we now going into 8 months from a return that is still not refunded. Please can we put this behind us and can you refund me now. Look after your customers.
CP
Christa P's updateReviewer Update
15 Dec 2025, 10:52Morning Makro, 14 days has passed with no refund reflecting in my account. Could you please look into this .
CP
Christa P's update15 Dec 2025, 10:52
Reviewer Update
Morning Makro, 14 days has passed with no refund reflecting in my account. Could you please look into this .
CP
Christa P's updateReviewer Update
15 Dec 2025, 13:02That is like over 8 months ago, how must we be able to see that. There is no way a bank can do a refund for that period, please send proof of refund.
CP
Christa P's update15 Dec 2025, 13:02
Reviewer Update
That is like over 8 months ago, how must we be able to see that. There is no way a bank can do a refund for that period, please send proof of refund.
CP
Christa P's updateReviewer Update
17 Dec 2025, 12:21Hi makro, any news about the refund?
CP
Christa P's update17 Dec 2025, 12:21
Reviewer Update
Hi makro, any news about the refund?
CP
Christa P's updateReviewer Update
18 Dec 2025, 11:15Hallo Makro, still no refund or no teply
CP
Christa P's update18 Dec 2025, 11:15
Reviewer Update
Hallo Makro, still no refund or no teply
CP
Christa P's updateReviewer Update
18 Dec 2025, 14:07Makro, please send proof of refund as soon as it has been done, this is now over 9 months, please.
CP
Christa P's update18 Dec 2025, 14:07
Reviewer Update
Makro, please send proof of refund as soon as it has been done, this is now over 9 months, please.
CP
Christa P's updateReviewer Update
18 Dec 2025, 14:08Even if you send a store credit, but just finish this refund now.
CP
Christa P's update18 Dec 2025, 14:08
Reviewer Update
Even if you send a store credit, but just finish this refund now.
CP
Christa P's updateReviewer Update
26 Dec 2025, 23:14Makro, what does priority mean to you, all I ask is for my money back that I send back over 9 months now, you promised to prioritize this…how much longer should a customer wait.
CP
Christa P's update26 Dec 2025, 23:14
Reviewer Update
Makro, what does priority mean to you, all I ask is for my money back that I send back over 9 months now, you promised to prioritize this…how much longer should a customer wait.
CP
Christa P's updateReviewer Update
29 Dec 2025, 16:28Hi Makro, how long does it take to get a proof of refund?
CP
Christa P's update29 Dec 2025, 16:28
Reviewer Update
Hi Makro, how long does it take to get a proof of refund?
CP
Christa P's updateReviewer Update
31 Dec 2025, 00:31Makro, this is honestly crazy, this is a transaction over 10 months ago, you can’t do a reversal anymore…this is also the second time the refund transaction failed, and I’m your client not your supplier.
CP
Christa P's update31 Dec 2025, 00:31
Reviewer Update
Makro, this is honestly crazy, this is a transaction over 10 months ago, you can’t do a reversal anymore…this is also the second time the refund transaction failed, and I’m your client not your supplier.
CP
Christa P's updateReviewer Update
06 Jan 2026, 16:17Hi Makro, when will the 3rd attempt be done for the refund. Can you not give a gift card so I can finally put this behind me after a year now.
CP
Christa P's update06 Jan 2026, 16:17
Reviewer Update
Hi Makro, when will the 3rd attempt be done for the refund. Can you not give a gift card so I can finally put this behind me after a year now.
CP
Christa P's updateReviewer Update
17 Jan 2026, 10:47Hallo Makro, still not refunded…how is this your way of prioritizing?
Really want to put this bad experience behind me.
Really want to put this bad experience behind me.
CP
Christa P's update17 Jan 2026, 10:47
Reviewer Update
Hallo Makro, still not refunded…how is this your way of prioritizing?
Really want to put this bad experience behind me.
Really want to put this bad experience behind me.
CP
Christa P's updateReviewer Update
22 Jan 2026, 11:56Can they refund on a different card, i’m not sure what bank details they have but if it is FNB card, they updated that card when she turned 18.
Please can we end this now. Just refund, we getting to a yaer now of false promises.
Please can we end this now. Just refund, we getting to a yaer now of false promises.
CP
Christa P's update22 Jan 2026, 11:56
Reviewer Update
Can they refund on a different card, i’m not sure what bank details they have but if it is FNB card, they updated that card when she turned 18.
Please can we end this now. Just refund, we getting to a yaer now of false promises.
Please can we end this now. Just refund, we getting to a yaer now of false promises.
CP
Christa P's updateReviewer Update
22 Jan 2026, 13:38No refund was received and that is over a month ago and should have reflect by now, please send proof of payment
CP
Christa P's update22 Jan 2026, 13:38
Reviewer Update
No refund was received and that is over a month ago and should have reflect by now, please send proof of payment
CP
Christa P's updateReviewer Update
09 Feb 2026, 17:33Hi Makro, still no refund…are you ever giving me money back?
CP
Christa P's update09 Feb 2026, 17:33
Reviewer Update
Hi Makro, still no refund…are you ever giving me money back?
CP
Christa P's updateReviewer Update
13 Feb 2026, 13:45Hi Makro, still no refund received and now even no reply.
Why are you not refunding the **** product you got back.
Christa
Why are you not refunding the **** product you got back.
Christa
CP
Christa P's update13 Feb 2026, 13:45
Reviewer Update
Hi Makro, still no refund received and now even no reply.
Why are you not refunding the **** product you got back.
Christa
Why are you not refunding the **** product you got back.
Christa
CP
Christa P's updateReviewer Update
19 Feb 2026, 12:09hi makro,
still haven't been answered and no refund. It is now nearly a year later with you ignoring me now completely. Is this what Makro stands for?
still haven't been answered and no refund. It is now nearly a year later with you ignoring me now completely. Is this what Makro stands for?
CP
Christa P's update19 Feb 2026, 12:09
Reviewer Update
hi makro,
still haven't been answered and no refund. It is now nearly a year later with you ignoring me now completely. Is this what Makro stands for?
still haven't been answered and no refund. It is now nearly a year later with you ignoring me now completely. Is this what Makro stands for?