Outstanding Refund from Makro

Item: Makro
Rating: 1
Author: Ro N

This is the 2nd complaint I am posting regarding order MAK***. I cancelled this order on 22 April 2020, and have still not received a refund, despite the last confirmation received from Makro on 25/06/2020, which stated that the refund will be paid in 14 days. I am extremely disappointed in Makro, and will not shop there again. I want my money to be refunded before the end of the week.

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Replies (1)

Makro's replyOfficial

13 Jul 2020, 20:06

Good Evening Ro,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply13 Jul 2020, 20:06

Official