LM
Lungile M
1 reviews | Active since Aug 2018
30 Dec 2024, 10:52
Outstanding Order
I have never received such a bad service from Makro,placed an order online on the 11th of December , they separated my orders one pack was delivered after 2 days and the other one was never delivered instead they system updayed the status of the order saying return to origin, I have called Makro they told me it was returned to the shop with no reason, they will arrange another delivery, i have requested them to cancel it after 2 weeks of waiting till today nothing has been done, i called ,sent emails , sent WhatsApp, I am not getting help, they always tell me it has been escalated.....I dont know what to do now
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Replies (3)0
Replies (3)
Makro's replyOfficial
25 Jan 2025, 11:53Good day Lungile,
We've read your feedback on the Hellopeter platform with a heavy heart, and we're genuinely sorry for the trouble we've caused you, including the wait you've had to
endure for our reply.
We feel your disappointment and frustration acutely—it's the last thing we ever want our customers to experience. Rest assured, your feedback isn't taken lightly; it's
essential to us.
At your earliest convenience, we'd be grateful if you could let us know if your order has been received in full. Ensuring your satisfaction isn't just a duty for us; it's a
commitment we hold dear.
With warm regards and a promise to do better,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
We've read your feedback on the Hellopeter platform with a heavy heart, and we're genuinely sorry for the trouble we've caused you, including the wait you've had to
endure for our reply.
We feel your disappointment and frustration acutely—it's the last thing we ever want our customers to experience. Rest assured, your feedback isn't taken lightly; it's
essential to us.
At your earliest convenience, we'd be grateful if you could let us know if your order has been received in full. Ensuring your satisfaction isn't just a duty for us; it's a
commitment we hold dear.
With warm regards and a promise to do better,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
Makro's reply25 Jan 2025, 11:53
Official
Good day Lungile,
We've read your feedback on the Hellopeter platform with a heavy heart, and we're genuinely sorry for the trouble we've caused you, including the wait you've had to
endure for our reply.
We feel your disappointment and frustration acutely—it's the last thing we ever want our customers to experience. Rest assured, your feedback isn't taken lightly; it's
essential to us.
At your earliest convenience, we'd be grateful if you could let us know if your order has been received in full. Ensuring your satisfaction isn't just a duty for us; it's a
commitment we hold dear.
With warm regards and a promise to do better,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
We've read your feedback on the Hellopeter platform with a heavy heart, and we're genuinely sorry for the trouble we've caused you, including the wait you've had to
endure for our reply.
We feel your disappointment and frustration acutely—it's the last thing we ever want our customers to experience. Rest assured, your feedback isn't taken lightly; it's
essential to us.
At your earliest convenience, we'd be grateful if you could let us know if your order has been received in full. Ensuring your satisfaction isn't just a duty for us; it's a
commitment we hold dear.
With warm regards and a promise to do better,
The Makro Social Media TeamHello Peter Agentwww.makro.co.zaA Division of MASSMART Holdings Limited
LM
Lungile M's updateReviewer Update
27 Jan 2025, 13:32I still haven't received my order ,MAK***, You can check it your system.
LM
Lungile M's update27 Jan 2025, 13:32
Reviewer Update
I still haven't received my order ,MAK***, You can check it your system.
LM
Lungile M's updateReviewer Update
08 Feb 2025, 10:52Thank you for your response. But that relevant department of yours is very slow,How can such a small matter take them more than 2 months to resolve, Coz if you fail to deliver my order just refund me.
LM
Lungile M's update08 Feb 2025, 10:52
Reviewer Update
Thank you for your response. But that relevant department of yours is very slow,How can such a small matter take them more than 2 months to resolve, Coz if you fail to deliver my order just refund me.