CD
Colleen D
1 reviews | Active since Jun 2023
26 Jun 2023, 08:04
Outstanding online Makro order
Bought Toner 13 April, was sent the incorrect Way bill number for Courier Guy. The way bill number was linked to another order. I have been phoning, sending emails, no response from Makro. Still waiting on my toner I paid for. Pathetic online service.
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Replies (1)CD
Colleen D's updateReviewer Update
11 Jul 2023, 10:44Makro's response on the the 30th June - clearly their reference numbers are stuffed up as I never returned anything, they never delivered my paid toner.....
Dear COLLEEN DAVIDS
Your return request #***0 has been logged and is being processed.
We're sorry to hear that something went wrong with your Makro purchase.
What happens next?
The seller will be in touch with you to arrange a collection – this process will happen within 2-5 working days. Sometimes, we will need to send out a manufacturer's technician who will come to you to assess your item.
Should you have any questions please do not hesitate to contact us on *** or read our returns policy.
Thank you for shopping at Makro.
TODATE NO ONE HAS MADE CONTACT WITH ME - I HAVE STILL NOT RECEIVED MY TONER OR A REFUND ON MY MONEY I HAVE PAID.
Dear COLLEEN DAVIDS
Your return request #***0 has been logged and is being processed.
We're sorry to hear that something went wrong with your Makro purchase.
What happens next?
The seller will be in touch with you to arrange a collection – this process will happen within 2-5 working days. Sometimes, we will need to send out a manufacturer's technician who will come to you to assess your item.
Should you have any questions please do not hesitate to contact us on *** or read our returns policy.
Thank you for shopping at Makro.
TODATE NO ONE HAS MADE CONTACT WITH ME - I HAVE STILL NOT RECEIVED MY TONER OR A REFUND ON MY MONEY I HAVE PAID.
CD
Colleen D's update11 Jul 2023, 10:44
Reviewer Update
Makro's response on the the 30th June - clearly their reference numbers are stuffed up as I never returned anything, they never delivered my paid toner.....
Dear COLLEEN DAVIDS
Your return request #***0 has been logged and is being processed.
We're sorry to hear that something went wrong with your Makro purchase.
What happens next?
The seller will be in touch with you to arrange a collection – this process will happen within 2-5 working days. Sometimes, we will need to send out a manufacturer's technician who will come to you to assess your item.
Should you have any questions please do not hesitate to contact us on *** or read our returns policy.
Thank you for shopping at Makro.
TODATE NO ONE HAS MADE CONTACT WITH ME - I HAVE STILL NOT RECEIVED MY TONER OR A REFUND ON MY MONEY I HAVE PAID.
Dear COLLEEN DAVIDS
Your return request #***0 has been logged and is being processed.
We're sorry to hear that something went wrong with your Makro purchase.
What happens next?
The seller will be in touch with you to arrange a collection – this process will happen within 2-5 working days. Sometimes, we will need to send out a manufacturer's technician who will come to you to assess your item.
Should you have any questions please do not hesitate to contact us on *** or read our returns policy.
Thank you for shopping at Makro.
TODATE NO ONE HAS MADE CONTACT WITH ME - I HAVE STILL NOT RECEIVED MY TONER OR A REFUND ON MY MONEY I HAVE PAID.