OUTSTANDING DELIVERY

We made a online purchase on 20 January 2021. Delivery Time was given as 2-5 days, which I assume means working days. On enquiry over the weekend asbto the expected date of delivery to enable us to make sure that someone is home on that day, we were told that the order was processed by the Mbombela branch as we live in Mpumalanga. When we called the branch we were told that the washing machine is packed but that they were experiencing trouble to find a couriet delivers to Piet Retief (Mkhondo). I reveived a email from customer care informing me that the matter was escalated to the branch. I then started tracking the order since Monday. I called customer care yesterday to find out what was going on and was told that they would call me back during the course of the day. But all I heard from them was the standard email, stating that they are looking into the matter. This morning the item was still not picked up from the branch. I called again and requested that the item should be dispatched from another branch. Again I was promised a telephone call after the usual story of escalating the matter to the branch. Again no phone call but the standard email. I called again this afternoon and after being told the same escalating to the branch reaction I requested to speak to a supervisor. He promised to call me back within 30 minutes. Still waiting. What is the use of offering online services if you can't deliver?