dK
duduzile K

1 reviews | Active since Oct 2013

09 Dec 2020, 20:17

Outstanding Customer Service

Today I went to exchange a few items at Makro Alberton I had bought yesterday, I had an upsetting experience with the supervisor at the bulk section and had told myself I was never buying from Makro again, but Mr David a supervisor from the main entrance of the store went an extra mile and made sure my issue was sorted, escorted me to wherever I needed to go to get help and by so doing made sure I left the store with a smile on my face.It's good to see some people still make customer service a priority. Thank you David

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Replies (1)
Makro
Makro's reply10 Dec 2020, 09:29
Official
Good day Duduzile,
 
Thank you for your review on our Hellopeter platform. 
 
We really appreciate the time you have taken to write such a good review and we are happy to read that you had a pleasant experience at our Makro branch. 
 
We will certainly make them aware that they have made a very good impression on you and they should keep up the good work!
 
Thank you again and we hope you have a lovely day further.
 
Kind regards,
Makro Hellopeter Team