Outraged
<p>I ordered a Xbox One on Black Friday online, i called makro to confirm my order i was told it would be delivered on the 30-11-16, the 1-12-16 i tried makro again who explained i should contact the courier, i contacted them and was refered again to another number without any contact, on the 2-12-16 i called courier again and i was told they are out of stock and dont know when they will have more! Im discussed with the service, i will be taking Makro to the Media as this is false advertising!</p>
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Makro's replyOfficial
08 Dec 2016, 13:23Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
Your order will be delivered before close of business tomorrow.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,
Makro's reply08 Dec 2016, 13:23
Official
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
Your order will be delivered before close of business tomorrow.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,