1 reviews | Active since Aug 2018
Outback 200 Chair from Makro online
Hi In November my wife bought me an Outback 200 camping chair at Makro Online shopping. I am just over 100kgs and we thought the 200kg Outback has the heaviest rating on the market so it should be the best way to go. We camped for 5 days before Xmas. the second day the right hand side front connection point started tearing. The third day the entire leg dropped down. Ended up with me having to sit on the ground whilst eating. Second week in January when all started back to normal I returned the chair to the online shopping desk at Makro Cape Gate. They told me it was an online purchase and because they dont stock the chair in store, I need to contact the online shopping call centre. My wife has phoned to be told they need to get hold of the supplier before they can do anything. It is now almost 4 weeks, several phone calls and complaints - no luck. So today I started googling Outback. Found two online companies that stock the same chair. Phoned them to get details and have been told they signed a "non disclosure" with the supplier so they can not give me the details. Very nice indeed.
So now I am on this site and hopefully some stray sales rep for Outback camping chairs will see this message - or even better, Makro will see this message and start to act on it. I spend a lot of money monthly at Makro - always good service. And now???? I am stuck with a R600 chair that can not live up to the specifications. False advertising - dont know. But waht is the use of specifications online if it doesnt comply.
Thank you for your feedback.
I'm sorry to hear about the experience you've had with regards to the online shopping outback 200 camping chair at Makro Cape Gate. We take all concerns seriously and can assure you that it will be investigated.
We'll investigate with the relevant department. As soon as we have feedback we'll be in touch with you.
We appreciate your patience in this matter.
Regards,Tebogo Koitsioe
Thank you for your feedback.
I'm sorry to hear about the experience you've had with regards to the online shopping outback 200 camping chair at Makro Cape Gate. We take all concerns seriously and can assure you that it will be investigated.
We'll investigate with the relevant department. As soon as we have feedback we'll be in touch with you.
We appreciate your patience in this matter.
Regards,Tebogo Koitsioe
6 months later and still this can not be resolved. On 20 May we completed the required forms for refund, 4 WEEKS ago. SO you have actually proven that the only reason why something like a Marko store could function, but the online services cannot is due to INCOMPETENCE. Be it the leadership or be it the individuals that keeps answering with mmmmm or aaaaaa or I dont know. And the worst part is reading literally hundreds of complaints on this forum alone, and still you do what you want.
6 months later and still this can not be resolved. On 20 May we completed the required forms for refund, 4 WEEKS ago. SO you have actually proven that the only reason why something like a Marko store could function, but the online services cannot is due to INCOMPETENCE. Be it the leadership or be it the individuals that keeps answering with mmmmm or aaaaaa or I dont know. And the worst part is reading literally hundreds of complaints on this forum alone, and still you do what you want.