Out of sync departments

<p>On Friday 25 November 2016, we bought the Sony Car Radio on the Makro website and it stated it will be ready for collection at Cape Gate in 2-3 working days. On Saturday I checked Cape Gate’s stock and saw the website stated out of stock but that Montague Gardens still have stock. I phones your online department at 08:59AM and spoke to Julie, who assured me my stock was secured at Cape Gate and that I will receive an sms either Monday or Tuesday confirming my pick up. I requested her to send me the reference of the call and she said she will email it to me, and up until now I have not received it. Yesterday I followed up again with your online department and they assured me Cape Gate must just still prepare the invoice and that I should still receive my sms by today. I now followed up with your online department once again and spoke to Emanuel, who checked with Cape Gate and now let me know there is no stock and I will get it when they have stock. I asked that a manager can contact me and he advised that he will try and get someone to look at it and decide if they want to contact me. This is utterly unprofessional and the worse service I have received from Makro. I want my stock tomorrow morning as confirmed various times as it is not my problem that the departments cannot work together. I did my part on Saturday and wanted to go through to Montague Gardens but Julie assured me it is not necessary. As your calls is recorded I would like these recordings as well. I expect a manager to contact me today still and get this sorted.</p>