Out-of-Stock Item and Refund Delay

I’m a little disappointed with the recent experience I had while ordering from your online store😢. I placed an order for a baby bassinet at the price of R2799.00. Two days later, I received an email notifying me that the item was out of stock and that I would only receive my refund by the 2nd of October.

In the meantime, I had no choice but to purchase the same bassinet from a different store, which has already been delivered. This means I am currently out of pocket for two bassinets and will only be reimbursed in two weeks’ time.

As an expectant mother, preparing for my baby’s arrival is both time sensitive and costly. This delay has caused unnecessary stress and has set back my preparations for the nursery.

I kindly urge you to review your inventory management processes to ensure that out-of-stock items are not listed as available. Additionally, I strongly recommend revisiting your refund policy to allow for quicker reimbur*****ts in situations like this. Customers should not be penalised for errors in stock management.