Our Makro fridge delivery nightmare

We purchased a fridge at Makro with a promised Wednesday delivery. However, on Saturday, we received a message stating the fridge was out for delivery and that if we needed to reschedule, we should contact the driver Mufamadi +***. We promptly did.

Despite our contact, the driver attempted delivery on Monday and Tuesday, but Wednesday came and went with no fridge. Frustrated, we followed up with Makro, only to be told the driver claimed to have delivered the fridge but then returned it to the store.

Calling WumDrop for assistance proved equally fruitless. Their phone goes straight to voicemail, and we seem to be perpetually calling outside their business hours. Calling Makro call center has been useless as always. the agents are just repeating the script.

This entire experience has been a disaster, and WumDrop's lack of communication and accountability is unacceptable. We're left fuming without our fridge and no clear answers.