Orders not getting delivered!

Makro Makro... I placed 3 orders online on 21 November. The first one was packed on 22 November, and since then NOTHING has happened. The second and third orders, was indeed packed, and sort of attempted to be delivered on the 26th. The courier was parked in the road, not even in the driveway, and even realized the bells are not working, but still did not hoot or anything. Did nothing to attempt to get attention, even though the front door was open. I had to phone Makro afterwards and try and figure out what is happening, because the packages was returned, and the status on Makro side shows the orders are complete. It is now 2 weeks later and still NOTHING!!! I have called the call centre about 10 times, and still NOTHING. It has been escalated every time, apparently, but the feedback one get is really nothing and not helpful! I at least found out today that the orders are at Silver Lakes, but cannot get hold of them! Makro, WHAT must I do to get my orders???