JL
Jan L
1 reviews | Active since Feb 2017
06 Mar 2019, 14:11
Orders cancelled no refund received
I canceled online orders ref: MAK ********** / MAK ********** on 22-02-2019. I have not received the refund of R3798 and when I raised a query on 05-03-2019 They were confused and could not inform me what the details are regarding the refund or cancellation. Busisiswe Radebe was the contact - and requested me to send the original confirmation e-mails regarding the cancellations which I did. I followed up by emailing her today without any reply as yet and when I phoned to follow-up they dropped the call. This was my 1st and last online purchase with MAKRO - terrible service!!!
Helpful (0)
Replies (8)0
Replies (8)
Makro's replyOfficial
06 Mar 2019, 15:43Good day Jan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We are busy addressing this with our finance department.
Kind regards,
Otsiele Boikanyo
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We are busy addressing this with our finance department.
Kind regards,
Otsiele Boikanyo
Makro's reply06 Mar 2019, 15:43
Official
Good day Jan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We are busy addressing this with our finance department.
Kind regards,
Otsiele Boikanyo
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We are busy addressing this with our finance department.
Kind regards,
Otsiele Boikanyo
JL
Jan L's updateReviewer Update
07 Mar 2019, 15:1724 hours later - no feedback?!?
JL
Jan L's update07 Mar 2019, 15:17
Reviewer Update
24 hours later - no feedback?!?
JL
Jan L's updateReviewer Update
07 Mar 2019, 15:36I phoned Busisiswe Radebe again at Makro - firstly they had my contact number incorrect -0 since they said they did phone me yesterday and had to leave a message. The feedback they needed to give me was that the Order has been canceled NOW?? It was canceled already on 22-02-2019??? and I have to wait a further 7 days for the refund. Does Makro Online personnel have any idea what they are doing - totally incapable to do their work? I am truly disappointed and yo add to this I notice the other complaints against Makro - that was an eye-opener - will have to share this with all my family and friends that shop at Makro waht to expect when they do online shopping.
JL
Jan L's update07 Mar 2019, 15:36
Reviewer Update
I phoned Busisiswe Radebe again at Makro - firstly they had my contact number incorrect -0 since they said they did phone me yesterday and had to leave a message. The feedback they needed to give me was that the Order has been canceled NOW?? It was canceled already on 22-02-2019??? and I have to wait a further 7 days for the refund. Does Makro Online personnel have any idea what they are doing - totally incapable to do their work? I am truly disappointed and yo add to this I notice the other complaints against Makro - that was an eye-opener - will have to share this with all my family and friends that shop at Makro waht to expect when they do online shopping.
JL
Jan L's updateReviewer Update
08 Mar 2019, 08:36Still no feedback!
JL
Jan L's update08 Mar 2019, 08:36
Reviewer Update
Still no feedback!
JL
Jan L's updateReviewer Update
08 Mar 2019, 15:34Still no feedback!
JL
Jan L's update08 Mar 2019, 15:34
Reviewer Update
Still no feedback!
JL
Jan L's updateReviewer Update
11 Mar 2019, 08:28Still no feedback!
JL
Jan L's update11 Mar 2019, 08:28
Reviewer Update
Still no feedback!
JL
Jan L's updateReviewer Update
12 Mar 2019, 16:01Still no feedback!
JL
Jan L's update12 Mar 2019, 16:01
Reviewer Update
Still no feedback!
JL
Jan L's updateReviewer Update
13 Mar 2019, 09:23Received refund
JL
Jan L's update13 Mar 2019, 09:23
Reviewer Update
Received refund