SJ
Simone J
1 reviews | Active since May 2018
29 Jun 2025, 14:11
OrderNumber:OD***
So on the 20th of June I paid this much R196.29 for a 2.5kg white selati sugar and the only response I got on my email asking what day light ******* this is I was told to log a return? Makro are you ripping middle class hard working adults off like this? Who pays that much for such a small packet of sugar?? And please no I can not log a return my mom unfortunately had already opened it by the time I got home from work. Sies man I am disgusted with this *******!!!!! And please no I do not take calls u people can send me an email!! Such nonsense in this lifetime!!! SIES
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
01 Jul 2025, 13:10Hi Simone ,
We have received your feedback submitted through Hellopeter and would like to extend our apologies for not meeting our standard of service excellence. Rest assured that your concerns are being addressed with high priority, and your feedback is undergoing a comprehensive review process.
As part of our remediation efforts, we have reached out to the team responsible for such queries and we will be sure to revert with feedback as we receive it.
Please know that we are taking steps to ensure that such discrepancies are not repeated in the future. We extend our sincerest apologies for any inconvenience or distress that this issue may have caused you.
We appreciate your understanding and patience as we work to resolve this matter.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply01 Jul 2025, 13:10
Official
Hi Simone ,
We have received your feedback submitted through Hellopeter and would like to extend our apologies for not meeting our standard of service excellence. Rest assured that your concerns are being addressed with high priority, and your feedback is undergoing a comprehensive review process.
As part of our remediation efforts, we have reached out to the team responsible for such queries and we will be sure to revert with feedback as we receive it.
Please know that we are taking steps to ensure that such discrepancies are not repeated in the future. We extend our sincerest apologies for any inconvenience or distress that this issue may have caused you.
We appreciate your understanding and patience as we work to resolve this matter.
Kind regards,
Makro Social Media Team
Best regards,