ORDERING ONLINE IS NOT GUARANTEED! UNACCEPTABLE!

I AM VERY VERY ANGRY! I ORDERED AN ITEM ON NOV 25TH - online!!!!! 24 Savanna Dry 330ml Bottle : x 2 cases

I EXPECT MY ORDER TO BE KEPT ASIDE AND DELIVERED. NOT CANCELLED. THEN I GET TOLD I HAVE TO WAIT 15-BUSINESS DAYS FOR MY REFUND - BY A GIRL NAMED ASHLEY ON THE PHONE WHO DOESN'T SEEM TO GIVE A SH*T ABOUT CUSTOMERS. SHE TELLS ME - THERE IS NO MORE STOCK IN STORES WHEN WE PROCESSED YOUR ORDER SO YOU WONT GET THE PRODUCT!

WHY WHEN I BUY ITEMS IT SAYS IN STOCK - THEN 5 DAYS LATER - CLEARLY MY "FIRST COME FIRST SERVE" ONLINE PURCHASING DOES NOT MATTER!!!! WHEN I BUY SOMETHING ONLINE - MY ORDER MUST BE KEPT ASIDE - NOT PROCESSED 5 DAYS LATER AND THEN TOLD TO ME "SORRY - WE GOT NO STOCK FOR YOU EVERYONE ELSE WHO CAME INTO THE STORE BOUGHT ALL THE STOCK SO ITS ALL FINISHED. YOU CANT HAVE ANYMORE. CAUSE YOU BOUGHT ONLINE!!!!!!"

THAT IS NOT RIGHT! ORDERING ONLINE SHOULD NOT BE A GAMBLE OF "MAYBE I WILL GET!" IT SHOULD BE - IF I ORDERED ONLINE AND INTIME - I GET MY STOCK! LIKE EVERY OTHER ONLINE SHOPPING SERVICE OUT THERE! ONLINE GETS KEPT ASIDE WHEN ORDERED! NOT "SORRY - ONLINE ORDERS ARE NOT GUARANTEED!"

THIS IS POOR CUSTOMER SERVICE. I ASKED FOR A MANAGER TO CALL ME THIS MORNING WHEN I CALLED IN - YET NOBODY HAS CALLED ME.

HOW CAN YOU TREAT CUSTOMERS LIKE THIS? THIS IS NOT FAIR! MY ORDER SHOULD BE PROCESSED AS THERE WAS STOCK WHEN I BOUGHT IT - SO A FASTER PROCESSING SYSTEM NEEDS TO DONE!

I WANT MY ITEM DELIVERED WITHIN THE NEXT 24HRS! NO EXCUSES!

YOU TOOK MY MONEY! I WANT MY ITEM!