Ordering Online - Defective product

Item: Makro
Rating: 1
Author: Oluwafisayo A

I bought a fridge on the 26th online and it took 11days of delivery after calling in as the system was not updated. The fridge that was delivered and a dent outside and it is pierced inside. I do not understand how it passed a visual inspection as i order for a new fridge not a display one. I have placed a call for an exchange as i cannot log a return online. i need this fridge before 18th as i would be out of the country.

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Replies (1)

Makro's replyOfficial

10 Dec 2020, 09:48

Good day Oluwafisayo,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply10 Dec 2020, 09:48

Official