Ordered, payed, shows as delivered. Never received my order.

Item: Makro
Rating: 1
Author: Nitascha van der Westhuyzen

Placed an order 1 June 2020. Today 13 July 2020 I have still not received my order even although on Makro's site it shows delivered. The nature of the order was alcohol, now with the restrictions they won't deliver even although order was placed in June. Delivery time was up to 14 days. Phoned in, got a reference number, still nothing. Phoned again today, was on the phone for nearly hour, call went quiet after I asked to speak to supervisor. Makro's service is worse than pathetic. I WANT MY ORDER!!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

13 Jul 2020, 20:08

Good evening Nitascha,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply13 Jul 2020, 20:08

Official