Ordered, Paid, Still no delivery or Feedback

To say I am angry is an understatement at this point. I placed my order on the 22nd of November and I received a confirmation sms saying my order is delivered on the 23rd of November. As I did not received anything I phoned as I was now concerned.

Customer service told me my order is still with the courier, now this has been going on for days now. Everyday I phone and the order is still with the courier. I bet the courier lost my goods now I am being punished. This should not be made my problem yet they are making it mine.

I paid a lot of money including delivery fee yet nothing and I don't think they are planning on delivering my order.

Extremely upset and angry as I am not getting any feedback nor my delivery.