MM
Mohammad M
1 reviews | Active since Jan 2019
10 Jun 2026, 17:17
Ordered online
Ordered online. Makro decided to pick a random address. When I received the invoice, I realised it was an incorrect delivery address and immediately emailed Makro and the called and messaged in WhatsApp to correct the address. Makro went ahead with delivery admt the wrong address anyway. Now Makro is not willing to take responsibility.
Helpful (0)
Replies (8)0
Replies (8)MM
Mohammad M's updateReviewer Update
11 Jun 2026, 16:46Order Number: OD***
I have spoken to at least 16 people from Makro and all are stupid and ***********!
*** are there three different addresses?
Where did you get 3 Victoria Road, Invalidsite, Amalgam?
Where did you get 3 Victoria Road, Trimof?
Where did you get 71 Good Street, Triomf?
*** is deciding on these random addresses? Your systems are clearly fkd!
I have spoken to at least 16 people from Makro and all are stupid and ***********!
*** are there three different addresses?
Where did you get 3 Victoria Road, Invalidsite, Amalgam?
Where did you get 3 Victoria Road, Trimof?
Where did you get 71 Good Street, Triomf?
*** is deciding on these random addresses? Your systems are clearly fkd!
MM
Mohammad M's update11 Jun 2026, 16:46
Reviewer Update
Order Number: OD***
I have spoken to at least 16 people from Makro and all are stupid and ***********!
*** are there three different addresses?
Where did you get 3 Victoria Road, Invalidsite, Amalgam?
Where did you get 3 Victoria Road, Trimof?
Where did you get 71 Good Street, Triomf?
*** is deciding on these random addresses? Your systems are clearly fkd!
I have spoken to at least 16 people from Makro and all are stupid and ***********!
*** are there three different addresses?
Where did you get 3 Victoria Road, Invalidsite, Amalgam?
Where did you get 3 Victoria Road, Trimof?
Where did you get 71 Good Street, Triomf?
*** is deciding on these random addresses? Your systems are clearly fkd!
MM
Mohammad M's updateReviewer Update
22 Jun 2026, 19:29I did not ask for a fkn refund! Who the fk decided to change my delivery address?
Secondly, you committed ***** with me AGAIN! I was sold a PCV recliner as genuine leather. You are disgusting!
Secondly, you committed ***** with me AGAIN! I was sold a PCV recliner as genuine leather. You are disgusting!
MM
Mohammad M's update22 Jun 2026, 19:29
Reviewer Update
I did not ask for a fkn refund! Who the fk decided to change my delivery address?
Secondly, you committed ***** with me AGAIN! I was sold a PCV recliner as genuine leather. You are disgusting!
Secondly, you committed ***** with me AGAIN! I was sold a PCV recliner as genuine leather. You are disgusting!
MM
Mohammad M's updateReviewer Update
23 Jun 2026, 11:34F#(k you're processed. Your processes are flawed. You're an ********* business, tricking people with *****ulent activities. You will not be allowed to dictate terms for remediation. I need the correct genuine leather recliner in my lounge before I return.
MM
Mohammad M's update23 Jun 2026, 11:34
Reviewer Update
F#(k you're processed. Your processes are flawed. You're an ********* business, tricking people with *****ulent activities. You will not be allowed to dictate terms for remediation. I need the correct genuine leather recliner in my lounge before I return.
MM
Mohammad M's updateReviewer Update
23 Jun 2026, 12:09You're not getting away this easy! Send the right item that's genuine leather and then only will you be able to pick up the **** one you sent. Stop your ***** Makro! Stop being a ****!
MM
Mohammad M's update23 Jun 2026, 12:09
Reviewer Update
You're not getting away this easy! Send the right item that's genuine leather and then only will you be able to pick up the **** one you sent. Stop your ***** Makro! Stop being a ****!
MM
Mohammad M's updateReviewer Update
23 Jun 2026, 12:25Stop fken sending me copy/paste responses! Your customer service is provocative and disgusting! Instead of being a sadistic lowlife, take responsibility for the ***** you are involved in and remediate the issue instead of being a p!ece of ****
Send the genuine leather recliner I paid for and collect your **** plastic one! I will not be returning it.
Send the genuine leather recliner I paid for and collect your **** plastic one! I will not be returning it.
MM
Mohammad M's update23 Jun 2026, 12:25
Reviewer Update
Stop fken sending me copy/paste responses! Your customer service is provocative and disgusting! Instead of being a sadistic lowlife, take responsibility for the ***** you are involved in and remediate the issue instead of being a p!ece of ****
Send the genuine leather recliner I paid for and collect your **** plastic one! I will not be returning it.
Send the genuine leather recliner I paid for and collect your **** plastic one! I will not be returning it.
MM
Mohammad M's updateReviewer Update
23 Jun 2026, 16:32 Reality check: This is a classic CPA case:
Only acceptable solution is a simultaneous swap (not me being left without a recliner)
Do the right thing Makro. Stop being a *****!
- Section 41: False/misleading representation
- Section 55: Right to goods that match description
Only acceptable solution is a simultaneous swap (not me being left without a recliner)
Do the right thing Makro. Stop being a *****!
MM
Mohammad M's update23 Jun 2026, 16:32
Reviewer Update
Reality check: This is a classic CPA case:
Only acceptable solution is a simultaneous swap (not me being left without a recliner)
Do the right thing Makro. Stop being a *****!
- Section 41: False/misleading representation
- Section 55: Right to goods that match description
Only acceptable solution is a simultaneous swap (not me being left without a recliner)
Do the right thing Makro. Stop being a *****!
MM
Mohammad M's updateReviewer Update
25 Jun 2026, 07:55**** your terms and conditions. Where in your terms and conditions do you speak about you committing mi$$rep and *****? You must take accountability for your ***** and misrep. A return is not the solution; I need the genuine recliner before I return the **** one. You are not getting away with this one Makro.
MM
Mohammad M's update25 Jun 2026, 07:55
Reviewer Update
**** your terms and conditions. Where in your terms and conditions do you speak about you committing mi$$rep and *****? You must take accountability for your ***** and misrep. A return is not the solution; I need the genuine recliner before I return the **** one. You are not getting away with this one Makro.
MM
Mohammad M's updateReviewer Update
26 Jun 2026, 11:22Returning the counterfeit recliner for a refund is not an acceptable resolution. It is the easiest option for you, but it entirely avoids accountability on your side. I do not accept this approach.
This matter goes beyond a simple transaction error. I paid for a genuine leather recliner and was instead supp**** with a product that does not meet what was advertised or sold to me. That constitutes a serious breach of trust and raises concerns of misrepresentation.
I am not interested in a refund as a convenient way to close this matter. I expect full accountability and meaningful remediation for what has effectively been a *****ulent transaction. A refund does not undo the inconvenience, the time lost, or the significance of this purchase.
This recliner was intended as a Father’s Day gift. That moment has passed. The experience cannot be replaced, and the impact of that cannot simply be written off through a reversal of payment.
I therefore ask: is your position that customers must absorb the consequences of your failures while you face none? Is this how Massmart/Makro addresses incidents involving misrepresented goods?
I require a resolution that reflects the seriousness of this issue, including accountability for how this occurred and corrective action beyond a basic refund. I don't want a refund. I require a genuine leather recliner I paid for before the **** one is collected.
This matter goes beyond a simple transaction error. I paid for a genuine leather recliner and was instead supp**** with a product that does not meet what was advertised or sold to me. That constitutes a serious breach of trust and raises concerns of misrepresentation.
I am not interested in a refund as a convenient way to close this matter. I expect full accountability and meaningful remediation for what has effectively been a *****ulent transaction. A refund does not undo the inconvenience, the time lost, or the significance of this purchase.
This recliner was intended as a Father’s Day gift. That moment has passed. The experience cannot be replaced, and the impact of that cannot simply be written off through a reversal of payment.
I therefore ask: is your position that customers must absorb the consequences of your failures while you face none? Is this how Massmart/Makro addresses incidents involving misrepresented goods?
I require a resolution that reflects the seriousness of this issue, including accountability for how this occurred and corrective action beyond a basic refund. I don't want a refund. I require a genuine leather recliner I paid for before the **** one is collected.
MM
Mohammad M's update26 Jun 2026, 11:22
Reviewer Update
Returning the counterfeit recliner for a refund is not an acceptable resolution. It is the easiest option for you, but it entirely avoids accountability on your side. I do not accept this approach.
This matter goes beyond a simple transaction error. I paid for a genuine leather recliner and was instead supp**** with a product that does not meet what was advertised or sold to me. That constitutes a serious breach of trust and raises concerns of misrepresentation.
I am not interested in a refund as a convenient way to close this matter. I expect full accountability and meaningful remediation for what has effectively been a *****ulent transaction. A refund does not undo the inconvenience, the time lost, or the significance of this purchase.
This recliner was intended as a Father’s Day gift. That moment has passed. The experience cannot be replaced, and the impact of that cannot simply be written off through a reversal of payment.
I therefore ask: is your position that customers must absorb the consequences of your failures while you face none? Is this how Massmart/Makro addresses incidents involving misrepresented goods?
I require a resolution that reflects the seriousness of this issue, including accountability for how this occurred and corrective action beyond a basic refund. I don't want a refund. I require a genuine leather recliner I paid for before the **** one is collected.
This matter goes beyond a simple transaction error. I paid for a genuine leather recliner and was instead supp**** with a product that does not meet what was advertised or sold to me. That constitutes a serious breach of trust and raises concerns of misrepresentation.
I am not interested in a refund as a convenient way to close this matter. I expect full accountability and meaningful remediation for what has effectively been a *****ulent transaction. A refund does not undo the inconvenience, the time lost, or the significance of this purchase.
This recliner was intended as a Father’s Day gift. That moment has passed. The experience cannot be replaced, and the impact of that cannot simply be written off through a reversal of payment.
I therefore ask: is your position that customers must absorb the consequences of your failures while you face none? Is this how Massmart/Makro addresses incidents involving misrepresented goods?
I require a resolution that reflects the seriousness of this issue, including accountability for how this occurred and corrective action beyond a basic refund. I don't want a refund. I require a genuine leather recliner I paid for before the **** one is collected.