Ordered on the 29th, Status on online order says order complete. Call Center advised that my delivery should be 4 Dec as item was dispatched on the 3 Dec. Still no delivery

I Ordered online on the 29th Nov, my order Status online order says order complete. Call Center advised that my delivery should be 4 Dec as items was dispatched on the 3 Dec. Still no delivery. Every time I try calling the call center (online orders), the phone rings and after 10 - 15 min of waiting on the line, the call is ended on their side. This happened 4 times consecutively. This is extremely frustrating. I wish i knew this earlier, i would never have bought from them online as it is for my daughters birthday 5 Dec 2017. I never received this bad service from Makro before.