GI
Gunther I
1 reviews | Active since Sept 2010
26 Apr 2025, 21:59
Ordered laptop on 18 April 01h01am
Ordered laptop on 18 April 01h01am. After payment was made order still shows in cart. 19 April emailed makro, 21 April they rep****. They will investigate 24 April i contact again i have to send POP and proof of account and ID copy and Bank statment. Today they say they not sure if my order is getting delivered i need to check account for refund Reference LN9B and M1U9 for OD***.
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Gunther I's updateReviewer Update
26 Apr 2025, 22:02I placed a order for a new laptop on last week Friday morning just after 1am. I needed the laptop urgently and if i ordered same time it would have been here by the 23rd of April. When i checked out to complete the order and make payment i tried to pay with my cheque card as i always do, after which it was declined no problem i went to the EFT link and completed payment i received POP from my bank everything i was happy but then all of a sudden it showed payment not confirmed by the bank, thinking it might be because of the long weekend i did not make much of it thinking it would even out and change over as soon as someone is at work again. Saturday evening when i checked if it was sorted and booked for delivery it was still showing same status payment not confirmed by bank and the order was in fact still sitting in my cart. 23h10 i emailed them concerned, i explained to them what had happened and what am i to do. On Monday afternoon 21 April at 14h34 Neo rep**** with Reference Nr Response from Makro [#LN9B] asking i must check my statement for reversal never the less he will escalate and i will be contacted in the next 24hr to 48hr.
On 24 April a day after delivery was scheduled for i make a call to customer support after explaining all again i was asked to please reply to the email the lady was sending with proof of purchase from the bank she was going to follow up at the finance dept and get back to me. I then sent through the required document this was 08h21am.
Later the afternoon of 24th April i still did not hear anything back i contact support again. I give my OD number as well as my Reference
Payment Query (OD***) [#M1U9] asking whats the status of this order the lady was very helpful and gave me a answer that my payment was indeed showing on their side. I then ask so when can i receive delivery i was put on hold after some time she picked up again and said they can not confirm delivery date as they first need to know what to do. She asked me if now i can again send POP, my bank statment proving that the payment has gone off from my account (is that not what POP is) a copy of account holder ID and letter confirming that the account belongs to us as soon as they received it they will contact me back with delivery arrangements. I mean why all this why treat us like this. We did nothing wrong here we ordered online made payment and want our paid product. They are at fault here delaying everything. Never the less we sent all required documents. This was at 16h01.
25 April morning i receive a call 10h08am saying they calling to confirm they received my documents and they will contact me with further information. 26 April not received any other communication i contacted again was about 11am or just after. I gave my OD number and i was put on hold, 8 min later the machine said i needed to complete a quick service survey (the lady dropped my call)
I called back and said the previous person dropped my phone i would like to know what was happening with my online order i purchased last week Friday. After i was put on hold again she came back stating that she was not sure what was happening but i should be getting a refund on the payment i made then i can just order it again. Wow really i said i dont want a refund i want the laptop delivered and the answer was she was not sure but she would contact me as soon as she sees that refund was processed.
So all of this for what whats going on with Makro staff? Or should i say management cause support only follows orders.
I need the laptop delivered you got your money i want what i paid for is that to much to ask
Thanks
Gunther
On 24 April a day after delivery was scheduled for i make a call to customer support after explaining all again i was asked to please reply to the email the lady was sending with proof of purchase from the bank she was going to follow up at the finance dept and get back to me. I then sent through the required document this was 08h21am.
Later the afternoon of 24th April i still did not hear anything back i contact support again. I give my OD number as well as my Reference
Payment Query (OD***) [#M1U9] asking whats the status of this order the lady was very helpful and gave me a answer that my payment was indeed showing on their side. I then ask so when can i receive delivery i was put on hold after some time she picked up again and said they can not confirm delivery date as they first need to know what to do. She asked me if now i can again send POP, my bank statment proving that the payment has gone off from my account (is that not what POP is) a copy of account holder ID and letter confirming that the account belongs to us as soon as they received it they will contact me back with delivery arrangements. I mean why all this why treat us like this. We did nothing wrong here we ordered online made payment and want our paid product. They are at fault here delaying everything. Never the less we sent all required documents. This was at 16h01.
25 April morning i receive a call 10h08am saying they calling to confirm they received my documents and they will contact me with further information. 26 April not received any other communication i contacted again was about 11am or just after. I gave my OD number and i was put on hold, 8 min later the machine said i needed to complete a quick service survey (the lady dropped my call)
I called back and said the previous person dropped my phone i would like to know what was happening with my online order i purchased last week Friday. After i was put on hold again she came back stating that she was not sure what was happening but i should be getting a refund on the payment i made then i can just order it again. Wow really i said i dont want a refund i want the laptop delivered and the answer was she was not sure but she would contact me as soon as she sees that refund was processed.
So all of this for what whats going on with Makro staff? Or should i say management cause support only follows orders.
I need the laptop delivered you got your money i want what i paid for is that to much to ask
Thanks
Gunther
GI
Gunther I's update26 Apr 2025, 22:02
Reviewer Update
I placed a order for a new laptop on last week Friday morning just after 1am. I needed the laptop urgently and if i ordered same time it would have been here by the 23rd of April. When i checked out to complete the order and make payment i tried to pay with my cheque card as i always do, after which it was declined no problem i went to the EFT link and completed payment i received POP from my bank everything i was happy but then all of a sudden it showed payment not confirmed by the bank, thinking it might be because of the long weekend i did not make much of it thinking it would even out and change over as soon as someone is at work again. Saturday evening when i checked if it was sorted and booked for delivery it was still showing same status payment not confirmed by bank and the order was in fact still sitting in my cart. 23h10 i emailed them concerned, i explained to them what had happened and what am i to do. On Monday afternoon 21 April at 14h34 Neo rep**** with Reference Nr Response from Makro [#LN9B] asking i must check my statement for reversal never the less he will escalate and i will be contacted in the next 24hr to 48hr.
On 24 April a day after delivery was scheduled for i make a call to customer support after explaining all again i was asked to please reply to the email the lady was sending with proof of purchase from the bank she was going to follow up at the finance dept and get back to me. I then sent through the required document this was 08h21am.
Later the afternoon of 24th April i still did not hear anything back i contact support again. I give my OD number as well as my Reference
Payment Query (OD***) [#M1U9] asking whats the status of this order the lady was very helpful and gave me a answer that my payment was indeed showing on their side. I then ask so when can i receive delivery i was put on hold after some time she picked up again and said they can not confirm delivery date as they first need to know what to do. She asked me if now i can again send POP, my bank statment proving that the payment has gone off from my account (is that not what POP is) a copy of account holder ID and letter confirming that the account belongs to us as soon as they received it they will contact me back with delivery arrangements. I mean why all this why treat us like this. We did nothing wrong here we ordered online made payment and want our paid product. They are at fault here delaying everything. Never the less we sent all required documents. This was at 16h01.
25 April morning i receive a call 10h08am saying they calling to confirm they received my documents and they will contact me with further information. 26 April not received any other communication i contacted again was about 11am or just after. I gave my OD number and i was put on hold, 8 min later the machine said i needed to complete a quick service survey (the lady dropped my call)
I called back and said the previous person dropped my phone i would like to know what was happening with my online order i purchased last week Friday. After i was put on hold again she came back stating that she was not sure what was happening but i should be getting a refund on the payment i made then i can just order it again. Wow really i said i dont want a refund i want the laptop delivered and the answer was she was not sure but she would contact me as soon as she sees that refund was processed.
So all of this for what whats going on with Makro staff? Or should i say management cause support only follows orders.
I need the laptop delivered you got your money i want what i paid for is that to much to ask
Thanks
Gunther
On 24 April a day after delivery was scheduled for i make a call to customer support after explaining all again i was asked to please reply to the email the lady was sending with proof of purchase from the bank she was going to follow up at the finance dept and get back to me. I then sent through the required document this was 08h21am.
Later the afternoon of 24th April i still did not hear anything back i contact support again. I give my OD number as well as my Reference
Payment Query (OD***) [#M1U9] asking whats the status of this order the lady was very helpful and gave me a answer that my payment was indeed showing on their side. I then ask so when can i receive delivery i was put on hold after some time she picked up again and said they can not confirm delivery date as they first need to know what to do. She asked me if now i can again send POP, my bank statment proving that the payment has gone off from my account (is that not what POP is) a copy of account holder ID and letter confirming that the account belongs to us as soon as they received it they will contact me back with delivery arrangements. I mean why all this why treat us like this. We did nothing wrong here we ordered online made payment and want our paid product. They are at fault here delaying everything. Never the less we sent all required documents. This was at 16h01.
25 April morning i receive a call 10h08am saying they calling to confirm they received my documents and they will contact me with further information. 26 April not received any other communication i contacted again was about 11am or just after. I gave my OD number and i was put on hold, 8 min later the machine said i needed to complete a quick service survey (the lady dropped my call)
I called back and said the previous person dropped my phone i would like to know what was happening with my online order i purchased last week Friday. After i was put on hold again she came back stating that she was not sure what was happening but i should be getting a refund on the payment i made then i can just order it again. Wow really i said i dont want a refund i want the laptop delivered and the answer was she was not sure but she would contact me as soon as she sees that refund was processed.
So all of this for what whats going on with Makro staff? Or should i say management cause support only follows orders.
I need the laptop delivered you got your money i want what i paid for is that to much to ask
Thanks
Gunther