Ordered Christmas Gift Online - No delivery

I ordered a gift online for a work colleague in early December and to date this HAS STILL NOT BEEN DELIVERED!!!<br> <br> I have also complained on this forum under the same headline in January and was told that the product was due to be delivered on Friday 23rd January. As of now nothing has been delivered. This is disgusting service, and I paid for delivery!!!<br> <br> I expect my delivery fee to be refunded to me because I don't see why I need to pay for delivery for an item to be delivered less than 20kms and it takes up to TWO MONTHS for this to happen. I also expect a gift to be added to this delivery when delivered to my supplier as an apology as I can only imagine he thinks I am lying when I keep telling him his gift will be delivered THAT DAY!! 7 weeks AFTER Christmas, *** MAKRO!!!! <br> <br> FIX THIS NOW!!! REFUND MY DELIVERY FEE AND APOLOGISE TO THE RECIPIENT OF THE PARCEL FOR BEING *********** *****S!