MT
Morne T
1 reviews | Active since Jul 2009
30 Dec 2019, 15:49
Order undelivered
I ordered a TV set from Makro's online store. When tracking it, it says "delivered," when it has not been delivered. Communicating with the call-center is beyond frustrating. I am constantly left on hold and then cut off. Today I have spoken to three different consultants and still have no resolution. I will never order from Makro online again. Numerous reviews on this page shows the same experience is shared by many customers.
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Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jan 2020, 16:45Good day Morne
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jan 2020, 16:45
Official
Good day Morne
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MT
Morne T's updateReviewer Update
06 Jan 2020, 22:56Thank you Makro team. Albie Mostert, a Makro sales manager from the Gauteng region saw my complaint on Facebook and reached out to me. I'm happy to report that I finally received my order, thanks to his assistance, along with the manager of Makro Montague Gardens. From what I saw on your FB page as well as here on Hellopeter it seems there are a number of Makro customers who have had the exact same experience as mine, where the order tracking system shows a delivered order, when in fact that is not the case. I hope you're able to sort it out, as of course if Makro succeeds in the online space, it's a win for consumers as well.
MT
Morne T's update06 Jan 2020, 22:56
Reviewer Update
Thank you Makro team. Albie Mostert, a Makro sales manager from the Gauteng region saw my complaint on Facebook and reached out to me. I'm happy to report that I finally received my order, thanks to his assistance, along with the manager of Makro Montague Gardens. From what I saw on your FB page as well as here on Hellopeter it seems there are a number of Makro customers who have had the exact same experience as mine, where the order tracking system shows a delivered order, when in fact that is not the case. I hope you're able to sort it out, as of course if Makro succeeds in the online space, it's a win for consumers as well.