Order Still Undelivered Since June 29, Website Broken and No Way to Cancel

I placed an order on June 29th via Makro’s online store for an Apple 25W power adapter for iPhone. As of today, I have not received the item, and there has been no delivery update whatsoever.

To make things worse, when I try to check my order status or cancel the order, the Makro website shows an error: “Oops! Something broke…” This issue has been ongoing for days, leaving me with no way to track or cancel the order myself.

I have emailed customer service but have received no response. This is unacceptable considering I paid for both the product and delivery, and now I’m left completely in the dark.

I am requesting a full refund, and would also like to know if the delivery fee will be refunded, since the order was never fulfilled and I can’t cancel it through normal means.

If this is not resolved within a few working days, I will take the matter to the Consumer Goods and Services Ombudsman.

Please treat this as urgent.