order still outstanding since November 25th

I just don't understand how difficult it is to get my order delivered to me when I ordered it and paid for it almost 1 month ago. So much for thinking it would be convenient to place a order for stuff to be delivered to our place of holiday in Durban before we fly up. Backfired due to bad service is an understatement and I keep being told that it's being escalated...what does that even mean anymore? I just want my order. I don't want apologies or excuses...I just want my order that I have paid for delivered before Friday. You said I would receive it in 3-7 days. That was on the 25th of November. It's now the 21st of December, and you have done absolutely nothing.