Order still not delivered

I bought a number of items worth R1048.75 from Makro Online on Sunday, 19 Nov 2023 at around 18:33. On Monday, 20 Nov 2023, I got an SMS and email saying that my order has been handed courier partner WUMDrop. At 17:43 I got an email saying “Delivery failed 20th Nov 2023, 15:42pm”. On Wednesday at 10:53am, I got another email saying “Delivery failed 22nd Nov 2023, 08:49am”. Both times there was no phone call and no SMS to say that someone was at the address with my order. CCTV cameras also showed no one arriving at the address on both occasions. On 22nd Nov 2023 at 11:02am, I then sent an email to *** enquiring about my order, and up to now I still have not gotten any response. On the same day, 22nd Nov 2023 at 11:03am I phone on the number ***and did not get any useful response. On 24th Nov 2023 at 09:18am, I phoned again, only to be told that the lady who tried to assist me before will call me back and till date I still have not been phoned. My order was split into two and the only item received on 22nd Nov 2023 at 08:44am is a Spray and Buff Polish from Cleaning Clinic for R39. If Makro does not have the items I purchased, they must simply say so rather than lying and saying “delivery failed” without giving any details. Never ever will I buy from Makro Online. Makro should stick to the Brick and Mortar retailing it is used to.