Order still not delivered after three weeks

I placed an order on the 31st of May and has still not been delivered. I sent an follow-up email to find out why my order still shows in progress to which they rep**** a week later to say that they will escalate the problem. Two weeks later still no reply from Makro and an order still showing in progress but it was deducted from my account already. Its been three weeks now and still nothing from Makro