Order still not delivered after 6 weeks

This is a final escalation regarding my outstanding order placed on 27 February, which has still not been delivered to date (8 April).

Despite multiple complaints and follow-ups, I have received no meaningful assistance, no clear communication, and no resolution. I was previously contacted on 18 March and promised that this matter would be resolved, however, no action has been taken.

I also missed a call from your team recently, and no effort was made to contact me again. This raises serious concerns about the level of service and commitment to resolving customer issues.

It is unacceptable that I have had to investigate my own order through the courier, only to discover issues that Makro itself failed to communicate.

I want to make it clear that I do NOT want a refund. I require my item to be delivered.

At this stage, I demand the following within 24 hours:

- Confirmation that the supplier has been contacted - Proof that my order has been re-dispatched - A valid tracking number - A confirmed delivery date

Failure to provide this will leave me with no choice but to escalate this matter to the National Consumer Commission and pursue further action in terms of the Consumer Protection Act.

This matter has gone on for far too long, and I expect immediate and serious intervention.