Order still hasn't arrived a month later
I placed an order for a patio umbrella on the 28th of December. Estimated delivery time was 2-5 working days. Almost a month later it still hasn't arrived. In the interim we haven't been able to sit outside. I've sent emails, but received no notifications or updates or any communication whatsoever.
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Makro's replyOfficial
24 Jan 2018, 08:39Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Makro's reply24 Jan 2018, 08:39
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
's updateReviewer Update
30 Jan 2018, 11:35Still nothing a week later... it has now been a month that we've been without shade outside. Meanwhile, our delivery status has been set to "complete". I'm not usually one to complain, but I will have to escalate this if we don't hear from Makro within the next day or two.
's update30 Jan 2018, 11:35
Reviewer Update
Still nothing a week later... it has now been a month that we've been without shade outside. Meanwhile, our delivery status has been set to "complete". I'm not usually one to complain, but I will have to escalate this if we don't hear from Makro within the next day or two.