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KC
Kim C

1 reviews | Active since Aug 2018

24 Mar 2025, 08:26

Order status hasn’t changed since 11 March 2025!!!!

I ordered a headboard on 11 March 2025. Delivery was scheduled for 24 March 2025. To date the status of my order has not changed from “confirmed”. When I phone the call centre (useless service!!!) they cannot confirm that I’ll even receive my order at all. Nobody can assist me. They say a supervisor will be in contact with me but nobody calls or emails me. The WhatsApp helpline can’t help either because the order is from a third party!!!! The last time this happened to me (MAKRO AGAIN!), Makro just cancelled my order because “there was no stock” however that item was still available to customers in their website!!!??? How is that possible!!??? I need answers Makro! This is the third online order that I’m having a problem with since February!!!! Order number MAK***

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Replies (2)
KC
Kim C's update25 Mar 2025, 08:30
Reviewer Update
Still no response from Makro regarding my order which was supposed to be delivered YESTERDAY. No updates via email, no call explaining or apologising. I have wasted hours on calls to the call centre only to be told that “my query has been escalated to the correct department!!!!” Seems to be the most used phrase!!!
KC
Kim C's update27 Mar 2025, 09:02
Reviewer Update
This is the THIRD problem I’ve had with Makro online!!!! The use of a third party supplier is not working for you & is bringing Makro’s name down. I’m still awaiting my refund of R1299 for order MAK***!!!! The return was logged on 17 February!!!!!!